Account_Number: XXXXXXXX. April 18, 2023 Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. Business Response /* (1000, 5 . And I would not like the money to be used toward my next visit, because as I saw previously, every thing I need is covered by my insurance. She is good at explaining the condition of my teeth at the same time the options that is available for me. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. Please email me an updated invoice with a zero balance. I attached the screen shots to this complaint. I have not heard back from anyone about removing the $95 charge and taking my account out of collections. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did. Business response. Aspen Dental said Friday that the accusations that were made in yesterdays filing are entirely without merit. The company is owned by a private-equity firm, Leonard Green & Partners, and markets to patients who often cannot afford to go to a dentist. On February 14, 2020, I came in to get a check up. When we had our issues, after months of poor excuses, I filed with the BBB, our State Attorney General, and our insurance company, who also had any conversations on record. Just about anything in private practice is better than corporate dental [1]. The rep confirmed that I owed about $40 which is what I paid. I call Aspen Dental.and the employee tells me my insurance denied my claim. This tactic of evade and avoid has become a pattern with Aspen Dental. On August 8th; at the advisement of ****************, I underwent an endodontic procedure in preparation of a crown placement. I use to have a nice smile; now I cover my mouth as the teeth are so out of whack it looks like I've had a stroke. Please remove my account from collections and remove any negative marks towards my credit. I am happy that this is resolved, and will return to them for more work. I am now curious to know if that appt. The other Crown I found out later they placed wrong where they filled the cavity was supposed to be where the crown went to begin with. I paid along to have an implant. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. Visit Stone Dentistry & Dentures in cicero. I asked for a call back I never got it and she was never in the office when I called several other times. (Another crappy company) Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. Get Form. The Lady on the phone told me that it was a cleaning, filling and a follow up. Thats not the doctor you want extracting your teeth, or recommending their extraction. The lawsuit was filed yesterday in federal court in Aspen Dentals home state of New York. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. The dentist has to produce to satisfy all these people, otherwise it falls off the rails. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. I have to re-glue twice a day to keep in my mouth. I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. All other marks contained herein are the property of their respective owners. I've had both a wisdom tooth removal and a root canal performed at East Side, and both were extremely pleasant experiences with NO PAIN at all. I would like Aspen Dental in *************, ** to be investigated for insurance fraud. I'm sure that my insurance paid a good portion of this, and I got nothing in return. Try getting them to understand your side. Even when you are sending a check back to a patient who has requested an over payment. I allowed Aspen dental to talk me into getting the other things, but never again. I am checking with you again because I have very little (if any) confidence in the Mt. Services charged, not rendered, insurance/billing fraud, dental malpractice. They have had their last shot at me. Colleen Kluck 17153407541 Help me please. These people include patients, staff, vendors, and even loved ones. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! The dentist is so nice. Aspen said they do; now Im stuck with another bill. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. At the beginning of the denture process, there is a "try-in . His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. My name is wayne, I wrote the above article. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. The employee told me that she wasnt sure why the insurance didnt pay the claim. (Not a refund requested from an unsatisfied dental patient). I got a **** 3 weeks later. I can not finished treatment with Aspen Dental because they dropped me as a client. I will not pay the $95 over charge, its not my responsibility. Did and boy was he miffed. I was not told that I had to pay for those items out of pocket. The dentist made me feel worse about myself then I already did. It offends real dentists, along with their staff & patients everywhere. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This is how you avoid litigation and hard feelings over money. new crown different office. So they split my gum open again with stitches. In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. I had my teeth pulled and dentures which had to be paid 100% prior to the procedure being completed. I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. Denture(s) must be returned within 90 days after refund request date. I was told my refund was never put in the system. We accept walk-in denture visits at our 1000+ locations. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. Stuck in the elevator and stuck with a big bill. Get it? Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. Thank you for bringing this to our attention. I knew my teeth were bad, that is why I was there. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. I dropped a letter off at the office for the (conveniently unavailable) office mismanager (a copy of the one sent to corporate). Per our conversation with the **** insurance representative, please remove the $95 charge from my account. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. At Aspen Dental, by the time a patient knows they've got problem, the dentist (s) may have already moved on, along with much of the office staff. So now i owe money for 2 Crowns and a cavity in which it is a complete mess! I have never had such a wonderful experience in a dental office. Smile anytime. I know this because Ive now practiced locum tenens for 3+ years, after closing my private practice which served in Lake County, Fl for over 17 years. I got to go back to work Sunday, I wont be off tell the weekend. They hung up on me, so I contacted the BBB. When stupidity is allowed to run amok in dentistry, there are consequences all down the line. They carefully measured my mouth, took x-rays, and crafted dentures that, after pi. Their mission is corporate, which is to collect the money and limit refunds as much as possible. However, all of the fills and root canal crowns, went bad in less than 6 months. Featured review. Thats what happened to the profession of dentistry. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit. Refund was issued back to my credit card finally on March 31, 2022. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. Create this form in 5 minutes or less. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. Final thoughts: For me, it has always been about becoming the best dentist I could be. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. The dentures never fit comfortably. On my next visit I told ********* that permission wasn't given for a credit report. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The Aspen Dental network is committed to breaking down barriers to care. 1 Crown was placed too small leaving a huge gap in my teeth
As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. if there were any other issueshuh? I will always check all of my bills carefully from now on. Can you believe they have an extended cut of this? No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. So I had to leave the dental chair to go to the front desk and make an appt. Turns out my wife told me they couldn't complete the cleaning and had to do a second appointment for cleaning for the right side of her mouth. The receptionists are ve. I have gone back several times for adjustments. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. This doesnt make sense. They are using collection letters threatening my credit to manipulate me into paying them. The' 'dentist' got really mad, told me there was nothing wrong with it. And that I should receive the refund within 2 weeks. FRONTLINE is a registered trademark of WGBH Educational Foundation. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. Note that complaint text that is displayed might not represent all complaints filed with BBB. Jennifer Ebanks. Hi Jennifer -- I've passed your comments along to Patient Satisfaction, and they will be following up with you today.
Evergreen Funeral Home Live Stream,
Articles A