Ann605, same exact thing happened to me. Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection. In 2021, Americans who reported being victims of romance scams lost $1 billion to their fake flames 1. They did the same thing to me. I only noticed because I logged into the account. I always pay full balances so never charged any interest. If your KYC submission fails, follow the steps to upload KYC documents. About in September or October 2017, I got some letter informing that my accounts were going to be closed. And, yes, I haven't been late and I've been a loyal customer for over 10 years. Now proceed to Funds Transfer to execute a financial transaction to complete the activation process. MANAGE YOUR ACCOUNT CITI TIPS SELF SERVICE WHAT'S NEW AT CITI Self Service Form Center Forms for Domestic customers All the important forms you need for onboarding and managing your Account, Credit Card or Loan Explore FORM CENTER Forms for NRI customers All the important forms you need to operate and manage your NR relationship with Citi India What do I I do. A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank. If you have inadvertently locked your Citibank account from too many log-in attempts, you can have it reset by selecting "Password Reset" and following the steps to reset your password. Been very good customer. Thieves know how to retrieve this information, or even set it up to automatically have it sent back to them! after 2-3 seconds, a meesage "callbacklistener hidecallback" My citibank account online is blocked They "said" will send me a new verification letter, but never did. If you suspect that you've received a fraudulent text message, please forward it to us. Key Takeaways. Does anyone here identify as a Republican? And More Trouble If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase. Hackers have stolen data from thousands of Citibank customers in the US, the bank has confirmed. My husband is also in this situation .. lost $40k in rewards points .. please help they said in the letter we basically lost all that, They closed my account without any notice. Also, it will be a cold day in hell that I ever call them again. They can even fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. Cookie Notice I went to buy a money order for rent for 1k, transaction declined, got the notification saying do you approve this I clicked yea it's me and tried again after being prompted to try again, declined, so I called had the rep on the line with me they did some stuff on the computer then said try again, declined, they did more stuff on the computer and said try again, declined they then said I was over my monthly spending limit (wtf?) Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. did you ever get your money if so how long exactly did it take im in the same bot. Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? I thought that was the purpose of a rewards credit card. And some said they didn't Mail them the check with their remaining funds . I thought this was strange because as soon as the third rep filed my appeal, it was immediately declined and she said that I should just appeal for a new card. I applied for several retail cards through them in attempt to rebuild my credit. I will never set up for autopay again. Its been now 45 days 5-6 long hours call with them but no luck. Had I received notification, I would not have gotten the work done or made other arrangements. cancelled mine too after 20 years + .Gave no explanation, Citibank just closed two Home Depot cards (25k), my simplicity card ($8650) and citi rewards ($3400). After forwarding the email, you should delete it from your inbox. Capital One has agreed to pay $80 million to settle federal bank regulators claims that it lacked proper cybersecurity protocols, more than a year after a Seattle-based software engineer hacked into a cloud server and stole customers social security numbers, bank account information and credit card applications, Aug 6, 2020, It was also the time where Citibank fell victim to what many consider one of the first great cybercrimes. Please send it to us as an attachment. They closed both cards on 1/18/20 and wouldn't tell me why after several phone calls, I found out that my son made an online payment and enter the wrong account number and next day he paid it and two days later they closed both of my accounts. Click on, Select Account number and Document Type (Voter ID/Passport/Driving License), Add KYC Document Number (Voter ID/Passport/Driving License) and click on Continue. If you don't want to honor it, don't offer it. Avoid selecting links in unsolicited text messages Instead, go directly to the company's website and fill out information there. I'm so furious. I'm experiencing the exact same thing! Before you officially ask your online crush to Be mine, make sure to follow these 5 tips to ensure that your romance is true: Be wary of sharing personal information. A year after that, I attempted to reapply for their Brooks Brothers account. To resume your activity, you'll need to log in again. Once logged in, your screen will look as below. Customers with devices that support facial recognition also have the option of signing in using this feature. I found that unethical. Just wondering I guess why they would suddenly close my account even though I havent done anything wrong? citibank Cancelled my card after 20 years. I always pay on time. It happened one day after i made a large purchase on the account I was an authorised user, they closed my accounts I had almost 300k thank you points that were stuck there and approximatley 1000k in cashback Luckily i was able to get it out since it takes a few days or so I noticed it a few hours after they closed it because I went online I immidiately transferred out my thank you points to a participating partner airline, By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's important to let us know when your email address or phone number has changed. The bank has also had trouble keeping track of the flow of illicit funds through its accounts. Yeah! I cant fill up in Costco and stuck about 15 minutes lines, and I called customer service and they dont know about it and want me to wait the letter mail to you. Ugh this is beyond frustrating! Spoof emails (also known as phishing or hoax emails) appear to be from well-known companies. Any advice or anything would be appreciated. What type of foolishness is this. It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside of the United States. Set up a login cookie Some sites like Citibank.com let your computer remember your User ID. And my sister sent me 200 dollars she OWNED me and they instantly got deposited in the new Citibank account. I'm not a Republican, but my account was also closed. I was able to setup zelle on the Citibank app . I charged $12, 000 this month and am pretty steamed that I'm forfeiting the $240 and could have received miles on another card. New comments cannot be posted and votes cannot be cast. Alfredo Mangachi: "It may sound . It's been OVER 90 DAYS! The real killer is I warned our commercial banker I'm going to recomend to my boss we closed our citi account and he can't figure out why. What are they smoking? The products, account packages, promotional offers and services described in this website may not apply to customers of International Personal Bank U.S. in the Citigold Private Client International, Citigold International, Citi International Personal, Citi Global Executive Preferred, and Citi Global Executive Account Packages. They closed all my accounts too. I was sure this was a scam email since I have perfect credit and have had this card for 26 years. Tap your desired method, and then tap the Continue button. There has nothing from them, the customer service sucks. Today I find out my citi double card was closed. Whether your account is frozen or closed makes a big difference in your options for solving the problem and in how long it can take to get access to your money. Stop giving Citi your business, pull out your savings and retirement accounts and make them pay. Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? Some mobile service providers in conjunction with anti-virus companies offer phone based anti-virus software designed to protect your phone. My Citibank credit card was also closed without notice or reason. I have a new bank account with Citi, I didn't use it for like a month while I was going through the hiring process with my new job. just received a letter from Citibank closing my account. And I too have to write a letter asking why. If they don't unlock the account and give me access to my money before April 8 ,I'm not gonna be able to to pay my phone bill. Citibank initiated closing my bank account because I received an SBA eidl loan. Even if you don't supply any information, just selecting the link may enable thieves to access your computer, record your keystrokes, and capture your passwords. Authenticate account information by entering OTP. I got a letter like this too. As an important account monitoring tool, these notifications allow a timely response for customers who did not make a change, and provide peace of mind for those who did initiate the change themselves. You're in luck actually. https://online.citi.com/JSO/signoff/Signoff.do?eostype=OTPBlockedPIN&q; https://www.bankrate.com/finance/credit-cards/close-citi-account/, https://www.experian.com/blogs/ask-experian/why-would-a-credit-card-be-closed/, https://www.investopedia.com/terms/c/closed-account.asp, https://www.bankinfosecurity.com/citi-breach-360k-card-accounts-affected-a-3760, https://deletingsolutions.com/has-citibank-been-hac/, https://techcrunch.com/2021/06/30/doj-files-7-new-charges-against-alleged-capital-one-hacker/, https://www.washingtonpost.com/national-security/capital-one-fined-2019-hack/2020/08/06/90c2c836-d7f3-11ea-aff6-220dd3a14741_story.html, https://tearsheet.co/uncategorized/where-have-all-the-branches-gone-citi-explains/, https://en.wikipedia.org/wiki/Vladimir_Levin, https://www.darkreading.com/perimeter/25-years-later-looking-back-at-the-first-great-cyber-bank-heist, https://en.wikipedia.org/wiki/Vladimir_Anikeyev, https://www.citibank.com/tts/solutions/commercial-cards/fraud-protection/, [ANSWERED] How to add active with PHP include OR . Have a credit score of 750! Just got a notice that our account is closed. Every single time we try to log on to Citi to pay a card our "information" is incorrect either the username or the PW and this happens for all of these cards and every month we get logged out and have to call to get the account reset, every month we get a new username and a new password, but it doesn't matter because next month it'll be the same I've called every day (this happened Friday March 4th) asking for help asking for them to expedite the review and I keep getting told it'll be 24-48 hours. Spelling errors There may be obvious spelling or grammar errors, which help spoof emails avoid spam filters. Having Trouble Signing On? citi wont talk to me. I had a Citibank account was never late no bankruptcy no collections they close my account for absolutely no reason I called them and they couldn't tell me they said I had to wait for a letter the letter I received wanted me to send another letter to get the answer why they closed my account I'm never using Citibank again ever and I recommend nobody else using it either they're not based in the United States they're based out of some other foreign country and they're hard to understand but they close my account for absolutely no reason, Citi bank has taken my money also it been 65 days for me. But remember, this threat is not dependent upon using VoIP. The breach exposed the names of customers, account numbers and contact information. I would not recommend this bank to anyone. Please use this option only if you have submitted KYC documents in the last six months. https://www.nerdwallet.com/article/credit-cards/account-closed-by-credit-card-issuer, https://www.csoonline.com/article/2128928/citi-hackers-made2-7-million.html, https://www.nytimes.com/2020/08/06/business/capital-one-hack-settlement.html, https://online.citi.com/US/JRS/pands/detail.do?ID=Citiphone, https://www.pbs.org/wgbh/pages/frontline/shows/hackers/whoare/notable.html, https://www.databreaches.net/citibank-confirms-hacking-attack/. Then she told me your account is "under review" it's gonna take 24-48 hours to maybe unlock i told her what do u mean MAYBE ? I am sorry for you since you been a loyal customer for 20 years. 60 days is a long time to wait when I had all my money in there. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Not only that, but I needed those funds they withdrew for an account they closed after just one month of payment issues. I have been, what they called, a loyal customer at Citibank for many years. Horrible connection and after I made my weekly payroll deposit the account was suddenly closed and I was locked out on their mobile app/online everything. That was in 2019 then today I find out they closed my account anyway with no warning nor valid reason and the only thing I was told was "security procedure" being the reason given for them closing an account that was over 14 years old. Why would you connect a mixer to an audio interface? I suddenly one day started receiving letters saying they were closing my accounts because I had too many inquires on my credit report. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For more information, please see our Same here. What if I were abroad and this happened , smh. Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. Now I have a "closed account" on my credit record, no thanks to Citibank! To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. But when they look for a copy of it they don't show any. I got declined because Our records show an account previously closed by Citi. Your account is in default. This is what they tell their robots to tell customers. Citi acknowledged the breach earlier this month, saying hackers had accessed more than 360,000 Citi credit card accounts of U.S. customers. I remember they verified my ID by a phone call. However, although the Zelle account is in your name, it is actually controlled by the scammers and any money sent to this account . I can only conclude they don't want customers that pay off their account each month so they don't make their finance charge fees. I thought 840 means you are overqualified for every loan and credit card. And they took one payment miss to close both accounts, one of which hadb700 dollars if Costco rewards. Scan this QR code to download the app now. Please note unless financial transaction is successful in the dormant account, the dormancy will not be removed. I believe that every transaction should make the bank money even if it is a small amount like 3 dollars. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Since I also speak perfect Spanish. Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls that you are responsible for following. Step 2: Go to 'View Card details' under 'Manage cards' in the left menu. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. Scan this QR code to download the app now. Citi doesnt let you reopen credit card accounts that have been closed. You can help protect yourself from fraud by familiarizing yourself with the many ways in which fraud can appear on your account, email, phone, or your computer. You can track the status of the request under 'view status' option, https://www.online.citibank.co.in/citi-nri.htm, Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months, Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection, Valid Driving License containing address (front and back), Valid Passport containing address (first page and last page), Document issued by government departments of foreign jurisdictions with address on it, Letter issued by Foreign Embassy/Mission in India mentioning address (acceptable as address proof only if you hold foreign passport), Transaction is from your own account and remittance is in foreign currency (i.e. What's going on? I then deposited $17k into the new account to satisfy the terms of the deal (and have a bit of buffer). I have several disputes but small amount, total about ~$50 and why suddenly closed without let me know, its so weird. and they will respont within 30 days, I'm also furious that they didn't tell me and declined a charge with CVS caremark and now I'm waiting on a script. Archived post. He said he thought it was due to excessive activity. I called today to see if I could straighten this out and found out that my request to reopen the account had been denied by a computer in the Accounts Maintenance Department. Still, I could not access my account. Budget said they would credit back all except the $150 cancellation fee immediately and try and get the $150 fee waived and credited back in about a week. After several phone calls, holds, and talking to multiple people over a period of 9 days, I was told my accounts were closed and I would get a check in 30-60 days. I pay the account in full every month and have never carried a balance or paid a penny interest in the five years I've had it and he thinks that's why. Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. Recognized my Citi default card stopped working for my phone bill. I paid it down quite a bit because of the interest rate. Enter OTP received on your registered mobile number and click on, Browse and upload address proof and click on. Just enough for the bank to investigate. I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. What a way to treat a good customer. They know people are taking advantage of that 0% - 18 months to the full extent. I know citi is out the 2 percent (I found out I'm not getting the 2.5 percent since the bank account wasn't opened the required 12 months and how convenient for citi that they closed it just a few days before 12 months after opening it). They told me the same thing , that my phone isnt verified and that now my account is closed i have to wait 30-60 days?!?!? I have called 4 days in a row and I have not gotten an explaination. Always pay off in advance. Now it sound like this is happening to other people maybe a class action suit is in order. I have been with citi card for over 4 years now, paid off every balance no matter how high it was. Back home in Phoenix June 14th I call and after a long wait with friendly rep talking to a supervisor, they are at a loss and all they can do is have me to go online and apply for a new credit card from scratch. I just got a letter from Citi saying, with no advance notice or warning, that my account has been closed due to inactivity and that it will affect my credit score (currently 806, 808, and 813 FICO from the three respective credit agencies). And this is after giving the account an increase to the credit limit just a couple weeks before. Closed my account after being a loyal customer, always paid on time, never one late payment. I am shocked. I have a new bank account with Citi, I didn't use it for like a month while I was going through the hiring process with my new job. When I did that, she told me that "my details didn't match up" (although to the absolute best of my knowledge, I put in everything accurately), and that I should go to a branch to get it resolved. Please note that Citi Commercial Cards will only send you a One-Time Passcode (OTP) to: Citi will never send you an OTP unexpectedly and then contact you to ask you to read it back to us for authentication. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. But no matter the reason, a closed account is a closed account, and when they are closed in this manner they are almost never re-opened. For Changing Checking Account Which Changed Account Numbers And Forgot To Change The Numbers So I Could Pay The Bill. I will be filing with the BBB and attorney general's office in my state and the state of their incorporation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Enter your Online User ID and internet banking password (IPIN). I called and got the Phillipines, which is annoying since they know nothing. . Last month they closed my savings account with no explanation and after five calls was told their complance review department closed it and they didn't have to give me an explanation and could close the account anytime. Anywho I looked at my online account and my checking account just had a blocked status so I called in and after waiting on hold for twenty minutes they said they were closing my account and they would send me a check in 30-90 days. They would send overnight fedex letters saying there was a discrepancy on my account and I need to call to clear it up or they would close my account. You should also watch out for SMS (plain text) and MMS (multimedia) message headers that start with the number 19. Citibank American Airlines MC closed for no reason The same happened to me. I received a number to call which I did. Did you get your check in 30 to 60 days . Asked to speak to a supervisor and they hung up on me. You have the flexibility to sign-in to your CitiManager Mobile App using your fingerprint for fast, convenient access. Most times had long tme on hold why friendly - but puzzled- rep tried to talk to a supervisor. And i was able to fully understand them . Choose a User ID for Online Banking. There's thousands of dollars in there and they said they would mail me a check within 30-60 days? This comment was posted by a verified customer. Wondering what we can do. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Their lack of notification has caused me more financial strain, could have caused me to lose my car, and could possible cause me to have criminal charges filed against me! I have not gotten any mail correspondence from them letting . Brokerage Only Customers. Authenticate high-risk activities in CitiManager such as; credit balance refund, contact information update, card replacement, downloading statements older than 3 months and viewing your card PIN. I have low debt to income ratio. Hey budy, At least try to redeam your cashback form your Costco cash card throught the automated phone system. Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number.So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . I've only spent a couple hundred bucks, mainly new shirts from Walmart and new boots. Treat them like they treat you. cited the bank's violations of the Fair Housing Act in 2019 and the Flood Disaster Protection Act earlier this year, and attributed both to Citi's inadequate risk management procedures. If you didn't sign-in then, you'll know there has been unauthorized account access. Where are our elected representatives to defend us? To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site. My lg intuition keeps saying "no sim" bu the sim card is in, i did not drop it, it happened randomly. They check my credit and close my account and I've never been late or defaulted on any of my accounts. I had the same thing happen to me. INSTEAD, Citibank CLOSED my account and is now charging me 24.99%. Then someone said I didn't respond to a verification letter they sent. After a three of these letters and subsequent calls, they did close my checking account. tried again, same thing, immediately msg citibank through the app on my ipad, they call me, after asking wtf, they exclaim no problem on their end, no they didnt freeze, no they didnt close my acct, theyve no idea what im talking about, so I go on checking around my acct in the app, I see an area to wire money to pay employees or what have you, so I proceed to send two, the first a smaller to make sure it works, so $475.. it says successful, and it does actually go into another acct I have and sent to, so I go back in and go for the almost remainder, $12, 000, again, successful the transactions reads, I wait, and to no avail, check citibank, and it doesnt show it there either, per my acct balance, after a couple hours I check citibank again, boom, its back, my 12 grand, so I try once more, $11, 900, charges are ridiculous for the wires so had to do a different amount, so I send, it says successful then reads pending day after day the same, finally several days later said it was denied, but guess what my acct balance does t yield it,.80 cents was the last I saw, and havent been able to get into my acct since although, ive contacted better business bureau, and filed a complaint with them, they in turn have filed with citibank they are money stealing thieves, all of them, cause ive talked to at least that many overthecourse of five days! Same deal - said the balance was too high! They'll pull all of your public information, review your income/employment, look at your previous 12+ months of activity and go from there. Citi is not responsible for the products, services or facilities provided and/or owned by other companies. I walked over to the ATM machine in the same Walmart and pulled out $1200 so I could just buy the money order for my rent in cash and now my account is totally blocked. I recently could not make one payment due to COVID-19 related loss of employment, and the next thing I know, they closed the account. I received a letter in February notifying me that my Citibank account will be closed as of March 4th. Apr 09, 2022 2:17 pm EDT. Citi then sends you a notification with a prompt to reset your password to safely regain access. My cards were over 25 years old. Make sure you know which situation you're dealing with. I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. Your account could be temporarily blocked because of the following 2 reasons: Heres a quick step-by-step guide to activate your Citibank account in two minutes. I don't know whom to complain. Don't forward it directly or change or retype the subject line, as this makes it more difficult to properly investigate. If you're signed in and not using CitiManager for several minutes, your session will "time out." I gave them all my details and she told me I was verified so that was good .
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