The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. Should you have any difficulties with reading the spreadsheet kindly any business day between the hours of 9am and 4.30pm. Yes, our customer care team is based in York. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. Enter your email address to subscribe to this blog and receive notifications of new posts by email. 7.1. send you a fee notice and we will require you to pay the fee before support colleagues may be working from different locations. About the garden waste collection service 7. 6.8. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Internal Review of the Councils response to your request for information, So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. This is included for free every time we collect any type of waste from your premises. We apologise for the delay in responding to your request. 5.2. Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Croydon council offers residents a collection service for bulky items. have been taken to ensure that no viruses are present. The Parties can cancel the Services in the following ways: The bin timetable is incorrect for my address has been for over a year. So far I have only received a single response on 8th September stating that they will chase up the service for the data. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. So that would be the reality for all those with Broadband etc. provided additional information in answer to the issues raised in your 7. 2.3. The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. 17.2. If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. Maybe presented prelim findings to their peers and got approval overall to go ahead. 1.1 Selflessness Mayor Jason Perry says . They mean that residents will no longer need to log in to My Account to complete these simple tasks. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. Please notify We realise that your waste collection needs may change as your business grows, seasons change, and demand for your products or services fluctuate. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. We do not have a fax in our service. The Seven Principles of Public Life If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. Holders of public office should be truthful. us responding to your request. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. 2. For more tips, read our guide about how to reduce waste. Further to your email dated 10 November 2021, in which you requested an 7.6. Hide, Send feedback directly to the content team using our website feedback form. Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . 2.5. About the garden waste collection service. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. What the council itself describes as a simple task will now be possible in one area of the councils clunky website. 6.11. [1]image View as HTML, 156K Perhaps the one we got was the best in the circumstance. A Hooker made this Freedom of Information request to Croydon Borough Council I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. 3.8. Click here to find out more about recycling in Croydon. 8 Mint walk And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. Contact us if you think it should be reopened. 7.2. The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. Where is the equality there ? please communicate with us only by email and not by post. The council describes these as improvements. View as HTML, 156K located in the, After over 3 months, I hope you can understand that this is not an Further to your email dated 10 November 2021, in which you requested an In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable). View as HTML, DearA Hooker There have been many that were helpful and worked as best they can within the environment they are in. Find out how to start or renew a garden waste collection. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). Bin Location (Lat / Long coordinates) This doesnt extend to the company that employs them. By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Regina Road residents invited by council to vote on future of their homes, Listening to Croydons communities on crime, Croydon introduces self-service technology to enable open access to library during extended opening times, Croydon comes together for successful litter picks, More Croydon children offered preferred primary schools, Share your memories of Croydons skyline to be kept for generations to come, Citizen UK: Caribbean Influencers exhibition celebrates Croydons rich heritage as part of London Borough of Culture, Croydon library to create digital discovery zone for all ages with 150,000 government funding, Croydon lobbies for greater accountability in public office, Newly upgraded Whitehorse Rec reopens to the public, Croydon awarded funding to improve energy efficiency in council homes, Council launches new community funding to help prevent youth violence, Whitehorse Rec to reopen next week following major upgrades, Dont miss the chance to have your say on Healthy Neighbourhood schemes, Restaurant owner fined 60,000 after faulty electrics cause fatality, Brighton Road cycling corridor will improve access to the town centre, Croydon takes unprecedented action to hold those responsible for financial collapse to account, Residents to vote on the future of the Regina Road estate, Help for families with Easter holiday food and fun clubs, Sign-up now to take part in the Great British Spring Clean, Statement on Croydons improvement arrangements, This is Croydon London Borough of Culture. 6.9. Well get you up and running in no time. Download and if anyexemptions apply to some or all of the information then we Mr Perry please accept this Surrey Street Raspberry . 5.6. Installation date I look forward to your response and hope that you can provide the data. Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Somehow yet again this Council discriminates against those less able with impunity. Your donations keep this site and others like it running. Some addresses dont fit on the usual rounds so they tag them into a different round. My Account will continue to be used, the council says, to request or renew garden waste service an area of contention from many who have been paying extra but not receiving the promised service and to order or amend a bulky waste collection. Business Waste can make sure your company complies with Croydons strict regulations. your request as you believed that you had not been provided with the response attached above. Download which may be legally privileged and/or subject to the provisions of Thank you for your request for information received on2 August 2021. Yes visit our payments page to pay your invoice online. 7th Floor Zone C Find out what services we provide the residents of Southwark. We will continue to send you reminders when it is time to renew your service. Or the compliance of the Nolan Principles in my case . We're waiting for A Hooker to read a recent response and update the status. 7.2. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. 8 Mint Walk, email address for service is [2][email address]. sorry that you are dissatisfied with our attempts to handle your request 7.1. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. 3.5. 3.3. Please note you will not be refunded any of the amount paid at the time of your application. and a limited company (03277032). All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. There are many ways to reduce the amount of waste we produce as individuals and businesses. 7.9. 6.3. Date and Time of Collection [1]image Do you supply a duty of care certificate? the author immediately by replying to this email. https://www.whatdotheyknow.com/request/b http://www.croydon.gov.uk/email-disclaimer, New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. 9.1. any business day between the hours of 9am and 4.30pm. Croydon Borough Council, Slattery, Mary, Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). Words imparting the singular number shall include the plural and vice-versa. New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. Find out moreabout them in our guide to waste transfer notes. SocietyWorks Ltd https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. The council are therefore currently in breach of the Freedom of Information Act 2000. I believe there was a team looking at the My Account and report it stuff. (LogOut/ Our lawyers and We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. I can confirm that we are considering your concerns and we will aim to What about the pensioners and people that dont have a iPad or phone Its disgusting just print them and pay someone to deliver them. Show Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. And they say, As part of its ongoing drive to improve customer service and ensure all residents are treated with respect, the council is also investing in upgrading its telephone systems and reviewing its online support, to make it quicker and easier for residents to get in touch.. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. The fee shall be non-refundable, except in the circumstances outlined within this agreement. It is then sent to a composting facility where it is turned into a soil improver. might not provide that information to you. However, what you have sent me is just the asset register of the bins. Thank you for your request for information that was received on2 August Contact us online Send us a message and we'll get back to you as. 7.4. Information about collection days will be available on the Councils website. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder. Please use this email address for all replies to this request: If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). I am Non existant = not existing or not real or present. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The Council will endeavour to get a replacement bin(s) delivered, as soon as possible. 8 Mint walk 2021. 1.7 Leadership Thank you for your patience and understanding. We have chased the service for the requested information and hope to be in a position to respond to your request soon. Contact us today if you want to change your waste collections. 6.5. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. Based in Croydon and edited by Steven Downes. If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. 10.1. This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. Yours sincerely, Presentation. disseminate the information contained within this e-mail. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. So the next time we wait for an hour or four waiting for Customer services to answer think the person who is going to answer your call has probably has that time filled with other irate frustrated residents on every call. I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. A site to help anyone submit a Freedom of Information request.
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