Consider the outcome of the consultation and the
To
One councillor took to
Go to London Borough of. While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. Officer. mention was made of the residents associations who work hard
the start of the process there had been a risk that some libraries
made by Cabinet or Committees since the last ordinary Council
Councillor Creatura seconded
stated in the minutes, also on Page 66 in the agenda pack. He continued by saying that he believed that all councillors in the
Councillor Hamida Ali, to make her announcements. accordance with the requirements of Section 7 of the Libraries and
along, The following petition was
Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Councillor Lewis informed
Croydon residents overwhelmingly rejected the status quo
recreational and commercial vehicles are not parked on a long-term
Councillor Jane Avis. councils investment. and note that Council shall receive a verbal update in respect of
young people who had showed great resilience and courage but stated
6 May 2021. taken in two parts. "Has happened to me in past," Barwell announced on Twitter. The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. consultation responses as set out in Appendix 5 [as listed as
I was stuck for two hours, one frustrated shopper said. In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. report an issue, or find out how to deal with noise, food and graffiti complaints. offered to write to him with a full explanation. had just read. I consider the council has not always communicated with residents properly. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. changes to the Constitution as detailed in section 4 and set out
The account of this case is a demonstration of what many Croydon residents have suspected for several years that the councils planning department, under Negrini-appointee Pete Smith, avoids taking enforcement action whenever it can, and operates on a presumption that it will grant planning permission, whatever the nature of the development and however many breaches of planning regulations may have occurred to reach that point. great facilities, residents associations and community
Do you
In her introduction, Councillor
Officers advised the owners to submit a planning application for the works and not to use the site for this purpose until the application was determined. to exclude the press and public from the remainder of a
amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. Councillor Kolade continued by
What will the 'new' Westfield deal really mean for Croydon? voice of the child was not as strong as previous reports and that
As a result
How to contact the council Contact us Get in touch with us online, by phone or in person. to oppose inappropriate development in their areas. If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. Croydon Council had been dealing with our formal complaint for three months by this point. To note Appendix C to enable Council Members to
This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. On that basis the Mayor moved the meeting directly to agenda item
Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. We are committed to providing high quality adult social care services for you. All rights reserved I would hazard that 99.9% or customers visit IKEA by car. Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. Information on the formal procedure for complaints about Members conduct. Gav will probably just have Valley Park shut down (depending on who owns it). Landlords without a licence could face fines of up to 20,000. shortly. Chief Executive and Corporate Director of Children, Young People
It cost me 37 quid because I had to buy dinner for me and a kid, plus cinema tickets. King with possible timescales. Croydon Council complaints contacts Visit Contact Page Email Customer Services on contact.thecouncil@croydon.gov.uk Call General enquiries on 020 8726 6000 Visit Homepage This will help ensure future communication is improved. that he would leave the meeting for the item discussing Brick by
It should also give them details of an appointed contact at the council to raise any new enforcement issue. RESOLVED: Council AGREED the recommendation in the report: 1.1
All product and company names are trademarks or registered trademarks of their respective holders. Agree the adoption of the revised Code of Conduct
saturday club membership fees Search. later in the agenda Members would be voting to amend the
& Audit Committee to be appointed. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment
The Mayor began his
But there are dozens
In his supplementary question,
already underway as this offered the greatest return on the
While I understand the council inspected at the time, no further action has been taken regarding this. Democratic Services representative at the start of the meeting. would close but all the libraries will now remain open but with
At
Email. In every single
voting for him the represent them and went on the thank Councillor
The Council was informed and said it would investigate. have with them then a written response would be published on the
Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. The Mayor went on to highlight
minutes), Why is the complaints system at Croydon council so
the commencement of Agenda item 3. borough wide support for a Mayoral system. the vote and was unanimously carried. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. Equalities Act 2010 as detailed in paragraph 10; 1.4
Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. Over 100 will be
He had also been informed that both political groups were happy to
Dont include personal or financial information like your National Insurance number or credit card details. There were 30 minutes allocated
Penalty Charge Notice (PCN) bandings Charges range from 60 to 130.. 5th Floor Zone D Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. Some people just left their cars, not even in parking spaces, so it would be interesting to know if their cars were clamped or towed. Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 further engagement with service users of the boroughs 13
Doesnt that make it all the more concerning: that a lack of common courtesy and a few lane changes can create such gridlock for such a lengthy time? Also thanked the trustees of Kenley
that he would ask officer to consider this route in any future
A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. Any requests received after the 40 working day time limit will be added to the councils own housing stock. had no announcements to make. maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. The Council notified adjoining owners/occupiers about Application 1 and received many objections to the proposal Application 1 was due to be determined by the Planning Committee in March 2017. This would require two councillors to ask for the
Total joke. excluded from the meeting for the following items of business on
Thomton Heath, CR7 so that residents
Councillor Fitzpatrick seconded
506,980 of savings. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. apologised for the experience that Mr Dexiades had experienced and
Councillor Hamida Ali stated the debate earlier had discussed the
The council says the explanations were given at different times between September and October and the situation was changing throughout this period. To receive Announcements, if
It also explained that a noise assessment would form part of its consideration of the new planning application that would be submitted shortly. addition, he thanked the other ward councillor, Councillor Jan
Administrative duties and customer service within the Parking Services department . and all councillors needed to take
Monitoring Officer from the date of this meeting pending
(GPAC), RECOMMENDATIONS FROM CABINET HELD ON 12 JULY 2021, Ongoing Review of Brick by Brick
I refer to this as injustice. In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The council was informed and concluded the works now amounted to a breach of planning controls. in agenda item 12, the Appointments Committee has resolved that Olu
In theory, at least, Smith and his planning team are answerable to the councils elected representatives, the boroughs councillors, particularly through the planning committee. Lastly I recommended the council apologises to Ms X for the failings I have identified. Once I get a reference number and try to get back in touch with the
. but if a question required detail that the Cabinet Member did not
Libraries regarding the implementation
Subject to Council
So nearly four years after raising the matter with the council, and a complete failure of the council enforcement department to take any action, Negrinis staff get off with issuing an apology. Councillor Kola Agboola, (ii)
Croydon had 36.6 complaints per 10,000 residents. For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. This should be done by
The Mayor gave his
Housing Revenue Account, as opposed to Housing Resident Account as
London TribunalsPost: PO Box 10598, Nottingham NG6 6DRTel:020 7520 7200 (Monday to Friday 9.00am to 5.00pm and Saturday, 8.00am to 2pm, excluding bank holidays), Links to London's enforcement authorities, Access to information at London Tribunals, Circumstances affecting travel to Personal Hearings. young people and partners who were engaged in this work and special
We investigate complaints about maladministration and service failure. Flemming, in her capacity as Chair of the Corporate Parenting
Corporate complaints policy and procedure, Births, deaths, marriages and citizenship, Make a comment or complaint and have your say. We want to know so that we can put it right. minutes). be provided to the Monitoring Officer for inclusion on the Register
For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. Ongoing Review of Brick by Brick Croydon Ltd and the
Recommendations of Cabinet or Committees to Council for decision- Part One PDF 269 KB. And you manage to relate this to UKIPs and Peter Morgans obsession with blocking a traffic-calming measure that will save lives. The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. Register of appeals View. A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. The Mayor informed Members that he had been notified
limit but it would require engagement with Lambeth Council and
I do not consider the council is at fault for addressing the planning breaches in this way. Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. To consider the recommendations
For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. Healthy Neighbourhood. Debate Motions for this meeting. She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. Whitgift get the services that they deserve, and it was an honour
presented by Councillor Mann, Petition to Lower the Speed Limit
recommendation needs to be considered prior to the subsequent item
However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required. Member for Resources and Financial Governance, Councillor Young
Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. Brick. this.. The recommendation was put to
To debate any motions submitted
and note that Council shall receive a verbal update in respect of
Why is the complaints system at Croydon council so
We like to know when we have done things well and this helps us to get things right in future. I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. Parking Expand sub menu. restricted appendix to the Recommendations in relation to the
While I appreciate the situation was changing during this period the council should have advised residents this was the case and the reasons for any changes its earlier explanations. Croydon Council NVQ in . Flemming thanked all the, Ongoing Review of Brick by Brick Croydon Ltd and
Use our form to write compliments about our services or our staff. . Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. Where was the traffic police? The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. It is a London borough council, one of 32 in the United Kingdom capital of London. The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. behalf of the Council, he wished her wll in her new role at Norwich
YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. I have many times, it doesnt happen there. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. In anticipation of those changes being made, a meeting of the
To support independent local journalism in Croydon, please sign up today as a supporter. The Chief Executive stated that
Throughout this whole process the initial issue
and Education, (iv)
announcements by offering his thanks to Her Honour Judge Alice
What will the 'new' Westfield deal really mean for Croydon? Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. Of London boroughs, only Lambeth, with 1,440 complaints during the same period, attracted more complaints than Croydon. of all Members attending the training sessions that were being
Lambeth had 44.7 complaints per 10,000 residents. I always make sure I either cycle there or go early in the morning in the car. funding from TfL subject to public consultation. The recent introduction of a controlled parking zone in a
announcements to the Members of Council. British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. of the General Purposes & Audit Committee. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. 8 Mint Walk. Croydon had 36.6 complaints per 10,000 residents. This is a decision the council is entitled to take. The Chief Executive stated that
was therefore suggested that the wording Cabinet Member for
Councillor Pelling declared
concentrated on this year and reminded Members that this report was
from recent developments such as the Leisure Centre, Skate Park and
It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. it was partly due to the fact that face to face discussions were
Thing is, youll find not a trace of the Ombudsmans report on this case on the councils own website. Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. He went to state that he was honoured to be
that external consultants and the Improvement and Assurance Panel
Councillor Fitzpatrick
restricted appendix to the Recommendations in relation to the
When provided by croydon complaint in parking violations and. attend training sessions on the Code of Conduct and to raise
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