Please note that if your bill is higher than your maximum amount, the autopay instruction will be rejected and the payment will not go through. Some will send them a notification, but some will not. Please note that you can't undo this setting. You can make fund transfer in local or foreign currencyinvolving currency exchange. Can I use these networks with my new UnionPay ATM chip card? You can get the latest figures by reading our bank tariff guide. You can also use telegraph transfer through SWIFT network to over 200 countries and regions in more than 40 different currencies. *Other payments are payments to your own accounts held with other banks, and to family, friends or organisations not in our payee look-up or standard list on online banking. Fees and charges may apply. It would also roll back many of President Joe Biden's policies, repealing tax credits for clean energy, ending student debt relief and clawing back unspent funds . How can I tell them apart? After downloading the form, fill it out carefully and truthfully. Please ask your payee for the exact name the account is registered under. Please re-enter.' We now only issue PLUS ATM chip cards to HSBC Premier Junior Pack cardholders. Start right away and find out more about our Pay and Transfer, Electric Vehicle Personal Instalment Loan, Submit documents for Credit Limit Increase, Submit documents for Cash Instalment Plan, Submit documents for the 100% Personal Loan Guarantee Scheme, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, list of supported countries/regions and currencies, list of countries/regions and bank details, Download the PLUS ATM chip card enrolment form [PDF], And your nearest Express Banking location, Careers, media, investor and corporate information. How much does it cost to make transfers throughHSBC Online Banking and HSBC HK Mobile Banking App? Cross-Border Disclosure. You can then top up your HSBC accounts thereafter. What is the difference between an autoPay instruction and a standing instruction? Simply select your profile in the top right corner, go to 'Pay and transfer and choose 'Register or view FPS registration'. How can I change my transfer limits for registered payees? To use the PLUS ATM chip card abroad you'll need to activate the overseas ATM withdrawal limit before your departure as the default overseas ATM withdrawal limit is zero. HSBCnet Mobile services are not available in connection with HSBCnet profiles in all countries and are subject to phone provider capabilities. Yes, you'll be asked to authenticate your identity using 6-digit PIN/Touch ID/Face ID depending on your mobile device and app settings. Choose your HSBC Credit Card. The QR codescanner in'Pay with FPS' only works with FPS QR codes. Will I be notified if someone sends money to my HSBC account? How far in advance can I create a Bill/BACS payment? Select 'A new payee' then tell us the currency and country the payment is going to. If you don't have an ATM PIN for your credit card, you can apply for a new PIN at a branch or through Personal Internet Banking. Quick Transfer' supports payments via payeesphone number or email address. That depends onyour payee'sreceiver. Find the answers and while you're at it, tell us how we could do better. Can they apply for a PLUS ATM chip card? HSBC Group | HSBC Bank plc 2017-2023. amount, start date, frequency, repeats), verify details and confirm. It worked before. We strongly recommend that you check your Personal Internet Banking email on the actual transfer day to confirm the status of your transfer request. Payments limits are subject to change and should be checked each time you make a payment. You can set up autoPay instructions no matter the recipients maintain accounts with HSBC or not. The data on the microchip is much more difficult to steal and use for unauthorised transactions when compared to a magnetic stripe. To find your daily transfer limit, log on to Personal Internet Banking and go toMy HSBCthen toMaintain My Details. Please contact the debiting bank regarding their charges. By continuing to browse this site, you give consent for cookies to be used. However, if the payee's bank doesnot support FPS, we will still send the money via Express Transfer. If you need further assistance on Credit Limit Review, please call or chat with us at www.hsbc.com.sg. mobile number, email address, FPS identifier) or bank account to add them to 'My payees' via 'Other local payees/FPS' on the Pay & Transfer tab. $30.00 Your qualifying commercial related combined non-credit balance is equal to or greater than $5,000. Whenprompted on the merchant's app, choose to pay by FPS. Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal. We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers. HSBC UK Business Banking app 23 11. 'One-off' is a payment that will only happen once, so autopay will cancel the instruction once it expires or the payment has been made, whichever comes first. How can I set up standing instruction via internet banking? Forselected merchants, you can transfer up to a limit of HKD400,000 daily via QR code, depending on your current non-registered account limit (for Internet/Mobile banking or across channels) and its remaining daily limit, whichever is lower. Which merchant apps accept FPS in-app payment through the HSBC HK Mobile Banking app? How will I know if the FPS in-app payment goes through? Yes, you will receive a notification. First, complete a one-time set up of an account top-up instruction to link your respective same-name accounts via eDDA. Telegraphic transfer has a local fee of HKD50 via mobile plus any third party charges from overseas banks. To enable you to operate both Hong Kong dollar savings and Hong Kong dollar current accounts overseas, the UnionPay ATM chip card is linked to your integrated Hong Kong dollar savings account while the PLUS ATM chip card is linked to your integrated Hong Kong dollar current account. Only if you are using an overseas number. What can I do with 'FPS payment' (under 'Pay and transfer') on the HSBC HK Mobile Banking app? That means you could have one linked to your mobile number, one to your email address and one linked to an FPS Identifier. To request a credit limit increase, follow the steps outlined below. Step 3: Click on manage card and you will be redirected to a credit card servicing page. 'Recurrent' is for payments that will happen on a regular basis, such as a monthly bill. Thenew 'Pay with FPS' button allows you to send money by scanning a QR code(even onefrom your photo album), or entering the other person'smobile number, emailaddressor FPS Identifier. You can use a linked credit card to withdraw money from a PLUS or Cirrus network ATM overseas. Telegraphic transfer transaction reference number starts with 'N'. ATM network logo (found on the right bottom corner of the back of your card). Do I need to pay a fee when making a transfer to an overseas account with telegraphic transfer? If I update my mobile number or email address on FPS during registration, how long will it take for the changes to go into effect? You can view the respective maximum daily transfer limit per instruction for a selected local bank (eg HKD/CNY10,000) when you set up an instruction or in the bank list, which may differ for different banks. For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device. Add details. April 27, 2023, 12:11 p.m. Click the 'Move Money' button from your Transaction summary screen on the right. How long does it take to activate overseas ATM withdrawals? Canada. Registration is almost instant. If the merchant hasn't registered for autopay even if they are registered with FPS you'll need the standard account information to set up an autopay instruction for them. Can I still use e-Transfer or Express Transfer for HKD and CNY transfers? To apply for the PLUS card, Junior Pack account holders can call HSBC Premier on (852) 2233 3322 or visit any HSBC branch. de is a valid FPS QR code and that it is up to date. ng a Hong Kong mobile number, the country code will be prefilled. FPS is a payment serviceplatform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via ouronline and mobile banking. The Credit Cards servicing website will open. 3)Decide if you want to pay someone via their mobile number, email address, FPS identifier or account number. If you have previously set upautopay instructions, they will automatically carry over to FPS. A local service charge will be applied to all global payments via outward telegraphic transfer. Please ensure that you submit the bank details in the specified bank code format. To strengthen security controls for ATM services, the overseas ATM daily withdrawal limit (including cash advances) for all ATM and credit cards was pre-set to HKD0. HSBC Global Money Transfers is a mobile exclusive experience that allows you to send international payments to non-HSBC overseas accounts on the HSBC HK App. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. Just insert your card and enter your card PIN to complete the withdrawal. Integrated Hong Kong dollar savings account - the last 3 digits of the account number are 833 or 888. Traditional fund transfers require thepayees bank account number, but FPS supports payments made using the payeesmobile number, email address, FPS Identifieror HKID. The message should only contain: For fund transfer requests, what is the maximum number of characters allowed in the payee fields? For all merchants, you can transfer up to HKD10,000 daily when sending money to ecommerce, retail companies, and public utilities. How do I enable the Quick Transfer function? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Many banks/ FPS participants may have imposed stricter controls to make sure the payee's name and bank account number match. This fee is waived for HSBC Jade and HSBC Premier customers doing transfers via HSBC Online Banking and HSBC HK Mobile Banking App to their own HSBC accounts overseas (including joint accounts). The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number. If you apply by phone, the processing time of your request will be two working days. You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day. If youve sent money to a merchant, then youll see the merchants full name. Questions about how the coronavirus is affecting your finances or our services? 2)Choose which account you would like to transfer from and what type of transfer you want to make. If you are unsure, check with the merchant. Member FDIC. recurring payments) via HSBC HK Mobile Banking App (HSBC HK App) or HSBC Online Banking. Why do I need to re-register someone to 'My payees'? ||3uyr]{z~[]:nP<2rX:v("sqYxZ\+P2[Ncx'6h)D]GS -c*w. HSBC Credit Card Help Manage your account the way you want Enjoy quick and easy access to your HSBC Credit Card. HSBC Global Business websites. All Rights Reserved. How can I send and receive money using FPS? Alternatively, you can check it in online banking by going to 'Register or view FPS registrations'. How do I use my bank account-linked credit card at an overseas ATM? Please remember that when you show a QR code to request payment, people might beable to see your mobile number or email address if you are using it as yourProxy ID. Alternatively, if HSBC doesn't offer an automatic increase, you can apply for an increase yourself. The PLUS ATM chip card for Junior Pack has to be activated within three months upon card issue date. They can only connect to the primary account listed on the front of your card. *Global Transfers are transfers made between your globally-linked HSBC accounts. For more details please contact HSBC PhoneBanking numbers. Note: If you submit more than one transfer request in the same day, the available transfer limit will be your daily transfer limit less the amount of the transfer that you have already requested/made. Limits: Channel: Inactive Period: Payment limits for securities brokers, sports and leisure . You cannot modify scheduled fund transfer. Can Istill useHSBCGlobal Transferstomove moneyfrommy overseas account tomy Hong Kong one? The estimated time for the transaction to be completed will be displayed on the review screen prior to you completing the payment. Please update the operating system on your device and download the latest version of the HSBC HK Mobile Banking app, then try again. What's the difference between 'Quick Transfer' and 'Pay or transfer'? Making foreign currency or Renminbi transfers to some Hong Kong banks will be charged HKD50. Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. To do it on the HSBC HK Mobile Banking app, go to 'Profile', find 'Pay and transfer' and select 'Register or view FPS registration'. You can't cancel or amend a Global Money Transfer payment that has already been made. What is the daily withdrawal limit on my ATM card? To change it in online banking, go to 'Register or view FPS registrations'. . * There is no charge from us if you pay money to, or receive money from accounts of other banks via FPS, but other banks may have different charging policies. It depends on thecountry or regionyour overseas account is located in. Please note, you will not be able to proceed if you make a payment that exceeds your limit via 'Pay with FPS' on the HSBC HK App's log on page. Brazil. If you have any questions, pleasecontact us. Are there any charges for using 'Top up HSBC accounts via eDDA' service? This information will also be shown on the confirmation screen after you have completed the payment. In the case of a dispute, contact the merchant directly, quoting your bill reference number. Where can I check my small-value payment limit? Can I activate more than one card at a time? You can create a batch of BACS payments or an individual Bill Payment up to 45 days in advance. You can set up standing instruction (i.e. In most countries/regions, the ATM will give you the option to access these accounts: If the ATM you're using doesn't show these options, then any cash withdrawal you make will come from your credit card account. Then choose the bank code and enter the recipients bank account number and name. You will need to register for FPS again with your new mobile number / email address via online banking. Simply log on to the HSBC HK App, tap on 'Pay & Transfer' and then select 'Other local payees/FPS'. What are the cut-off times for global payments via telegraphic transfer on HSBC Online Banking and HSBC HK Mobile Banking App? ClickingModify/Editallows you to change an existing or newly set up autoPay instruction. How can I change the autopay for my bill? If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected. You can also check whether your request was processed via ATM, Personal Internet Banking, mobile banking or phone banking. To pay and receive money via FPS, do I need to link a bank account to a Proxy ID (mobile number, email address or FPS identifier)? What happens if I have set up a transfer for a future date, but on that date I don't have enough funds in my account to cover the transfer? Learn about access on the go with HSBCnet Mobile, Access local and global tools with a single sign-on, View account balance and transaction information online -- 24 hours a day, Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal, Online payments available in USD or foreign currency. 1. Yes, it is officially accepted proof for tax purposes. What happens if I make a payment that exceeds my small-value payment limit? It will also appear on yourbank statement, but somedetails such as message to recipient will not be shown. Unfortunately, you will not be able to add them to 'My payees' after paying by QR code. (You will need your Security Device or Mobile Security Key.). Yes,it is generally safe to pay via QR code. Will my FPS Identifier change if I deregister it and then register it again? Are there any transfer limits for 'Top up HSBC accounts via eDDA' service? You'll alsoreceive a confirmation fromthe merchant once your order goes through. For smaller ad hoc transfers, use our non-registered service. What is the daily transfer limit for my ATM card? For selected countries and currencies, you'll be eligible for a Send like a local experience which is faster and fee-free, while for other destinations outside our selected network, we will still route you through the telegraphic transfer via SWIFT network. Will I receive any notification after submitting different instructions with 'Top up HSBC accounts via eDDA'? 3 Customer service hours of operation are Mon-Fri 8 am to 9 pm ET and Sat 8 am to 4:30 pm ET. Which local banks can I choose when I set up instructions to top up my HSBC accounts via eDDA? You can differentiate the two cards based on these features: My child has a UnionPay ATM chip card through their HSBC Premier - Junior Pack account. Card Type. The bill serves as House Republicans . You'll be asked to authenticate the transaction using your Mobile Security Key / Security Device. What are the fees for withdrawing cash with my ATM card in Hong Kong and abroad? HSBC Platinum Visa This link will open in a new window. Go to 'Pay & Transfer'. Any merchant app that supports FPS inbuilt apppayment. If you choose not to use HSBC as your default receiving account, your most recently registered account will become your new default. If your request exceeds the limit, please call us on 03457 404 404 *The company must appear in our payee look-up list on Online Banking such as credit card or utility companies and some charities. How do I add a new payee? As the leading international bank in the U.S., we connect customers to opportunities and enable them to thrive. If you set up a forward-dated instruction using your HSBC credit card, the credit limit on your card will be held until the . With a standing instruction you don't need to make repeated individual payments yourself. If your company pays for your card expenses, your credit limit will reset on the billing date. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app, or in 'Daily payment and transferlimits' in Personal Internet Banking. Is it the same as before? Once the new screen is introduced, you'll no longer need to individually manage a user's daily authorisation limits and signature groups in their 'Permissions' page. , ( ), All HSBC ATMs, except those in Argentina, Brazil, France, Greece, Malta, Mexico, New Zealand and Turkey, UnionPay ATM and POS network in Hong Kong, China and many other countries/regions with exception of some UnionPay ATMs that are in the process of upgrading, Prepare enough cash in the local currency before you travel, HSBC Premier Card HKD80,000, Other personal customer cardsHKD80,000. To receive money via a Proxy ID, you need to register for FPS by linking your Proxy ID to a bank account. For a temporary credit limit increase, you can request it via our hotline at +65 6-HSBC NOW (+65 64722 669). You can check your ATM transfer limit underView and Set Transaction Limit. The interest rate chargeable depends on the type of card you hold and the plan. You can only make FPS transactions to people or businesses that use banks or Stored Value Facilities (SVF) operators in Hong Kong that have participated in FPS. . Editor, Marcus Herbert, http://www.business.hsbc.co.uk/1/PA_esf-ca-app-content/content/pdfs/en/DP270_managing_the_service_guide.pdf. Payees will need to check with their banks on what these charges are. The maximum sub-limit forPhonebanking and overseas ATMareHKD50,000each, while for local ATM and HSBC Online/Mobile Banking are HKD400,000 each. To transfer larger amounts on a regular basis, register the destination account and use the registered transfer service. To send money via your account number, this person will need to use the official name that your account is registered under. We are not liable for any interest expense or loss incurred as a result. On the 'Pay & Transfer' page, select Other local payees / FPS, and choose a From account. Credit Card Resource Center Manage Account Balance Transfers HSBC Rewards Program . How do I set up or manage an autopay instruction? Click on 'My Accounts'. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction. Click on the Menu tab on the HSBC Credit Card website. Signature required. Select who you want to send to, the country/region and enter the amount. How can I ensure I get charged the lowest transfer fee for Global Money Transfer? What currencies are supported for telegraphic transfers? We'll also send SMS and email notifications to you after receiving confirmation from the debiting bank, Submit top-up instruction to transfer funds to your HSBC accounts, Delete set-up instruction to cancel the link between your same-name account and your HSBC account, The following special characters: ? Why can't I see any buttons in the HSBC HK Mobile Banking app for FPS registration? We use cookies to give you the best possible experience on our website. With our network of more than 50 countries and regions in supported currencies, you can make international transfers but enjoy a domestic experience. Debit and Credit cards. You'll receive SMS and email notifications after submitting instructions to: How do I use 'Top up HSBC accounts via eDDA' service? We'll send your ATM PIN and card collection information within 5 working days of receiving your application. Currently, we dont support future dated and recurring Global Money Transfers. If your bill is less than that, autopay will cover it without using your total maximum amount. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app. Please checkthe HSBC website orHSBC Online Banking pageof thecountry or regionyour account isin forthedetails.
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