Merton Borough Council, Download a zip file of all correspondence. The officer dealing with your request has asked for clarification on the But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Collections continue as normal on bank holidays except for Christmas and New Year. The Council is at fault for missing collections and poor information about its procedures. The Council has agreed to send a revised invoice. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. site. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. 4 0 obj The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Make sure you are registered to vote and have an accepted form of photo ID to take with you. Get the latest news and information about the topics that interest you, straight to your inbox. 1st April 2017 to 31st March 2018 SocietyWorks Ltd Numerous photos of black rubbish sacks, furniture and. Website: [1]www.ico.org.uk. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. And with how it managed the complaint. All rights reserved. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Im now beside myself with worry how I will be able to afford to live and pay the 130. "I hate it. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Our Merton Cost of Living Service is here! x[raf7xJ}HHM Visit our elections pages to find out more or register to vote. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>>
ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Incompetent, slow, complacent, ineffective, disinterested. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. |
This website and associated newspapers adhere to the Independent Press Standards Organisation's It has agreed to carry out these recommendations. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. The findings don't paint a pretty picture for Merton. 2023 Trustpilot A/S. Your vote matters, don't lose it. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Separate rights of appeal. It is a London borough council, one of 32 in the United Kingdom capital of London. Booked a bulky waste collection which I paid for. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Please report any comments that break our rules. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. The Ombudsman has found no fault. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Enquires had doubled during this period. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. If you are dissatisfied with the response provided you can Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. contact the editor here. No one turned up, all my items are still outside my front and it's bin day tomorrow. Noise Nuisance: 020 8545 3025. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. The worst council complete money grabbers! Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. If you fly-tip you could be sent to prison and receive a large fine. NO NOTICE DISPLAY NOT TO FEED BIRDS. Regulations 2004 within 20 working days. Problems with this page? They don't collect things on time and bins go missing and are not replaced. This site is part of Newsquest's audited local newspaper network. issues. The Council took far too long to complete adaptations to Miss T's home. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Editors' Code of Practice. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. If you are complaining about Housing Services, we use a two-stage complaints process. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). opposed to fly tipping) Information not held. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. Details for Christmas 2023 will be published in December. It failed to consider her objections on one application then reissued the decision notice without keeping the original. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Information provided by various external sources. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. This had been due in part
Telephone. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Published by at 14 Marta, 2021. regularly, and which is signposted from the Open Data pages of our web We have also found it was at fault for the way it handled her complaint. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. It is a London borough council, one of 32 in the United Kingdom capital of London. This is not in accordance with the requirements of the law and guidance. Your donations keep this site and others like it running. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. All product and company names are trademarks or registered trademarks of their respective holders. If you drop litter we may issue you with a 150 fixed penalty notice. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. We cannot say if the Council had considered this it would have refused any application. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. As soon as I hear back from you we can continue processing your request. DONT go there unless you've taken CALMING pill. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. reason, such as dogs barking, loud music, or equivalent). These adverts enable local businesses to get in front of their target audience the local community. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. A minimum fee of 10 inaccuracy or intrusion, then please The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Update on recycling and rubbish collections. It's disgusting. Their communications and website could provide clearer information. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. a case management system could be used to manage these
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Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Find out more about presenting your bins on collection day. Verification can help ensure real people write reviews about real companies. If we are unable to do so, we will provide an explanation . There is no empathy or support from Merton! The Council has refunded one of the fees. <>
In this conversation. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. Address. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. To try and reduce the number of further FOI requests received, the council The Council has agreed to apologise and backdate a recent increase in her personal budget. If you subscribe to the garden waste collection service you can find your collection days using the link above. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Contact the Web Team
attachment. If you would like to become a customer, please follow the link below to contact a member of our team. I apologise and offer to pick up the cigarette butt and put it in the bin. Mrs X complained about missed refuse and recycling collections. Initial complaints should be directed to Merton Council directly. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. council cannot take complaints about accumulation of rubbish/waste on Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. We provide commercial The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Data returned from the Piano 'meterActive/meterExpired' callback event. If you have a complaint about the editorial content which relates to Please try and keep your message as brief as possible. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Rubbish Collections . Information Governance Team We are holding Borough and Parish Elections on 4 May. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Litter breeds litter. This was the response that I received. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. Are you sure you want to delete this comment? We use dedicated people and clever technology to safeguard our platform. had logged the same issue. It was currently being assessed whether
12 months later and "further examples" of these problems are still prevalent. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Anyone can write a Trustpilot review. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. If you have a complaint about the editorial content which relates to Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. appeal against the decision to exempt any part of your request, you should |
BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. endobj Merton Council, Civic Centre, Morden, SM4 5DX. Bins should be seen easily from the road. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. This request has been closed to new correspondence. 12 months later and "further examples" of these problems are still prevalent. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. I can confirm that the If its not collected today, I ll have to haul it all back in. request an Internal Review at or write in to Freedom of Information team, Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. The user-friendly interface will make it easier for . Thank you for your email message. Help us protect your right to hold public authorities to account. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. 07/11/2019 - Standards and General Purposes Committee (Item 7). Here are 8 tips for writing great reviews. Those ads you do see are predominantly from local businesses promoting local services. The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. Please see <>
Report all other trolleys to us as fly-tipping. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. These adverts enable local businesses to get in front of their target audience the local community. RESOLVED: That Members noted
of complaints and member enquiries had now reduced to expected
Waste collection is literally a joke here. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8
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Fm2 Mr X complains about the way the Council handled his homelessness application. Run by Volunteers and powered by Alaveteli. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations levels. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Merton is divided into 20 wards, each electing three councillors. You can find contact details for Merton Council above. Foi Responses, (and abatement notices issued, if applicable) by the council within these We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Hopefully this answers your query? Get the latest news and information about the topics that interest you, straight to your inbox. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. As a subscriber, you are shown 80% less display advertising when reading our articles. is a registered charity in England and Wales (1076346) The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. Please note a further warning letter will be posted around the surrounding area of the incident. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. People working there are so lazy, laid back and slow. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Just to add insult to injury was told he is being very understanding and helpful.. and commented on the report. Comments have been closed on this article. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. As a subscriber, you are shown 80% less display advertising when reading our articles. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. About this website
It has agreed to apologise and pay her 250. New customers. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Get the latest news and information about the topics that interest you, straight to your inbox. is looking to increase the amount of information that it publishes late waste collections since the contract with Veolia came into force in October 2018. . We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. They don't collect things on time and bins go missing and are not replaced. The Council has agreed to apologise for this. 1st April 2018 to 31st March 2019, for the following three points: Wall of Shame CCTV appeal. - Boundary disputes If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. (05798215). It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. General Enquiries: Merton Council 020 8274 4901. Actions Follow 1 follower Do you recognise these fly-tippers? 6 September 2021 in Environment, Environment and Regeneration . My friends come to the road and ask what is wrong with my street. Leave feedback or a compliment. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Help us improve our site by giving feedback. private land. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. To submit information for inclusion on the website, please click onMy account. Absolutely abuse law order for two citizens and one another citizens. and a limited company (03277032). Verified account Protected Tweets @; Suggested users W-r4
7z6_-w&{WY{r-h{4X/xo=&bi . I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 5 0 obj Companies can ask for reviews via automatic invitations. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. the Council has agreed a suitable remedy. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. If you have any complaints regarding this post kindly . The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Statement from the Council Leader, Councillor Ross Garrod. There was no fault in how the Council dealt with the school transfer. If you escalate to the Information Commissioners Office (ICO) without They are poorly run and they really do not give a Damn about anyone. We will respond within 10 working days of receiving it. The free collection includes fridges and freezers. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest.
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