What exactly does this mean? My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). Now, you state 6 years but most consumer law is 2 years. Is there anything wrong with this page? 2023 They do not have to provide a reason. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. We often link to other websites, but we can't be responsible for their content. The same for another store I worked at too. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . Well, yes, that's not a lie. What does it mean to have power of attorney? It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. No problems so far. Since the OP stated it was a second-hand purchase it most likely won't be Apple. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. This is very different from what you describe. [Edited by Moderator]. Will the warranty of a MacBook bought in Germany be valid in Turkey? You only have to accept returns from the person who bought the item. We use some essential cookies to make this website work. The services will be provided within a reasonable time. AC doesn't cover for anything. We are all just volunteer Apple product users here, from all over the world, just like you. To start the conversation again, simply Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. Apple may provide or recommend responses as a possible solution based on the information AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). I don't mean ignoring us, I mean wilfully replying to questions we weren't asking and trying to shut the conversation down which to me shows they knew they would have to replace it at their expense and did what they could to put us off. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. ask a new question. Apple are correct when they say you need AppleCare to have a free repair or replacement. only. Apple may also request that the customer replace components with readily installable parts. Copyright #8. any proposed solutions on the community forums. Other EU nations may vary. Read more about consumer protection from unfair trading. This could be a sales receipt or other evidence such as a bank statement or packaging. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. omissions and conduct of any third parties in connection with or related to your use of the site. It's not 3 years of AppleCare though, it's their own warranty. Looks like no ones replied in a while. This page has been prepared by Apple and its contents are not endorsed by any third party. Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. Editor, Marcus Herbert. I think you're seeking advice on the wrong question; AC doesn't cover for anything. Today (July 2020) the Macbook Pro no longer turns on. DanielLeCorbusier. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. You have accepted additional cookies. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. All postings and use of the content on this site are subject to the. That's really important folks. They have another 14 days to return the goods once they've told you . Technical support includes assistance with installation, assembly, basic configuration, and software related issues. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. I live in Turkey, I'm thinking of buying a macbook from Germany soon. Most consumer law states the first 6 months ownership. Well, until January, I worked at the largest UK carrier. Its important you look out these words if you bought it second hand or were given it as a gift. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. Currys rejected this claim and told him there was no such rule. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Apple disclaims any and all liability for the acts, It's a lemon law. Advice for people affected by child abuse. 47,274. I'll use my country, the UK, for my sources of information. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. Or by navigating to the user icon in the top right. when you have to offer refunds and accept returns. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. 1-800-MY-APPLE, or, Sales and If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. All rights reserved. Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. This site contains user submitted content, comments and opinions and is for informational purposes Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. But it doesn't matter right? I have an iPad Pro 12.9 from 2015. Check when you have to offer refunds and accept returns. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. Its a question that many people ask, so its good to be able to clarify exactly what the position is. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? Keith Doherty3. provided; every potential issue may involve several factors not detailed in the conversations EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Oct 28, 2020. You're just confusing issues with your inaccurate accusations, the Consumer Rights Act 2015 states that you may make a claim against the retailer from which you purchased the goods/service. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. Thanks! In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). Apple are liable for an Apple product under EU consumer law. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. This is because you first have to prove the fault is not down to you. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. They have another 14 days to return the goods once theyve told you. Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . Warranty is an extra and not a consumer right . However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. thank you. JJ_Egan Forumite. User profile for user: A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Advice can vary depending on where you live. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. How do I know? Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). The manufacturer has to perform a repair and document the repair. What all this means is there is not an absolute right to a repair, replacement or refund. Whats in a warranty? Is this then covered under faulty hardware warranty? You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. JL extra two years warranty plus your standard consumer rights . In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. Let us know, Copyright 2023 Citizens Advice. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. You have rejected additional cookies. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. It may not display this or other websites correctly. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. User profile for user: Apple disclaims any and all liability for the acts, If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. The customer can still reject the item after its been repaired or replaced. Dont worry we wont send you spam or share your email address with anyone. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. An Apple certified technician tells me that my logic board is broken. Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase third party rights. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. This means that we may include adverts from us and third parties based on our knowledge of you. KillerMrSingh, User profile for user: They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. 2. Well send you a link to a feedback form. A forum where Apple customers help each other with their products. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). The services will be fit for a particular purpose. New comments cannot be posted and votes cannot be cast. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Refunds. Did you ask this of the technician? It's a lemon law. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. People saying that the seller is liable are wrong. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The consumer law only applies if there is a manufacturing defect. The TV works when you get home,. In the end we just went to Apple, paid the 280 and got it sorted for the next day. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Apple Inc. All rights reserved. Consumer lawyer Dean Dunham investigates the truth behind the rumours. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. This support area is for product technical support, not about information on consumer law and rights in various countries. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. Your legal recourse is with the person you bought it from. If you. UK Consumer Law is from the vendor only . 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Apple has no legal responsibility to you unless you bought the laptop from them. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. For goods purchased in Scotland, these rights expire five years from delivery of the goods. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Please tell us more about why our advice didn't help. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. "An Apple certified technician tells me that my logic board is broken.
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