For more information about how to plan and configure LBR, see the following articles: Before reading the rest of this section on emergency calling considerations, make sure you've reviewed critical emergency calling concepts and definitions outlined in Manage emergency calling. You want to use Microsoft-managed access to the PSTN. Calling Plan is available in your region. You can configure poicies at any time. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. With Teams Phone Mobile, if your existing operator participates in the Microsoft Teams Phone Mobile program, they can manage the service for using SIM-enabled mobile phone numbers with Teams. In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). Additional features, storage, and support start at just one low price. This solution is the simplest option that connects Phone System to the PSTN. In Microsoft 365 or Office 365: Assign the relevant OnlineVoiceRoutingPolicy to enable outgoing calls. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). For more information, visit the Subscription eligibility documentation. Microsoft Teams allows users to make and receive VoIP voice and video calls with federated Teams users across PCs, desktop phones, and mobile devices. The users upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. If you answer yes to any of the following questions, then Azure direct routing is the right solution for you: More info about Internet Explorer and Microsoft Edge, Supplemental Terms of Use for Microsoft Azure Previews, Phone number types in Azure Communication Services, Session Border Controllers certified for Azure Communication Services direct routing, Redirect inbound telephony calls with Call Automation. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. Note: If necessary, you can choose to connect a . Cloud Voicemail is automatically set up and provisioned for Teams users. The quality and performance of this network, which is critical for high-quality audio and video, are under the direct control of the enterprise staff. How you configure emergency calling differs depending on your PSTN connectivity option. This section explains different combinations of user creation, followed by a supportability statement. Before moving your users to Skype for Business Online, it is recommended that you enable your users on premises in Skype for Business Server or Lync Server 2013, and then move them online. If the Skype for Business Online Plan 2 is disabled, re-enable it. If you are using new numbers from Microsoft, you'll need to change the LineUri for the user after the user is moved online by using Set-CsPhoneNumberAssignment. Regardless of configuration, the entire system is managed centrally through Control Hub. Local gateway. Your business needs might require that you disable voicemail transcription for specific users or everyone throughout the organization. Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021. You can configure interoperability between your telephony equipmentsuch as a third-party PBX and analog devicesand Phone System. If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. Let's break down this definition further. Otherwise, register and sign in. For more information on this, look into Plan Phone System with on-premises PSTN connectivity in Skype for Business Server. -Carrier manages SIM-Enabled Mobile number, PSTN connectivity, and SBCs. Read this section if you're migrating from an existing voice solution to Teams. Fortunately, Teams Phone provides the flexibility to deploy and manage different PSTN connectivity types to different users in your organization, optimizing for specific calling scenarios and requirements. Assign the Microsoft 365 or Office 365 licenses if necessary. For information about deploying Phone System, see Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server. How to configure and manage dial plans that translate dialed phone numbers into an alternate format (typically E.164 format) for call authorization and call routing. Learn more about FastTrack for Microsoft Teams here. You don't require deployment or maintenance of an on-premises deploymentbecause Calling Plan operates out of Microsoft 365. Phone System with Calling Plan is Microsoft's all-in-the-cloud voice solution for Teams users. For more information, see What are dial plans?. For information about auto attendants and call queues, see the following articles: Cloud Voicemail, powered by Azure Voicemail services, supports voicemail deposits to Exchange mailboxes only. Some scenarios may be 100% cloud-based, while others may require an on-premises setup with connectivity to legacy hardware, and others require mobility or speedy deployment. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). Phone System with your own PSTN mobile carrier by using Teams Phone Mobile. To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. Transmission links constitute the physical wires or fiber, as may be the case . More info about Internet Explorer and Microsoft Edge, PSTN Calling plans for Skype for Business, Getting phones for Skype for Business Online, Infrastructure Qualified for Microsoft Lync, Tune Skype for Business Online performance, Plan for Enterprise Voice in Skype for Business Server 2015, Deploy Enterprise Voice in Skype for Business Server 2015, Planning for Enterprise Voice in Lync Server 2013, Deploying Enterprise Voice in Lync Server 2013, Deploy hybrid connectivity between Skype for Business Server and Office 365, Plan hybrid connectivity between Skype for Business Server and Office 365, Active Directory Federation Services (AD FS), Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server, Next Hop Federation Route Internal Pool Server, Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235 or higher (Front End or Director). Teams has lagged in offering feature parity to on-premises Skype for Business. For information about managing phone numbers with Operator Connect, see Set up phone numbers with Operator Connect. It adds convenient PSTN connectivity plans to Webex Calling to provide customers with a complete enterprise phone system delivered by a single vendor, with the full support of Cisco partners. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Configure your tenant for Direct Routing. Like the decision to stay on premises, choosing to purchase PSTN access separate from a UCaaS service often boils down to cost. Before assigning TeamsOnly mode, incoming PSTN calls will land in the user's Skype for Business client. . Read this section if you're implementing LBR for Direct Routing, or if you're implementing dynamic emergency calling with Calling Plan or Direct Routing. Furthermore, Teams Phone allows you to make Teams your UCaaS solution, enabling PSTN (Public Switched Telephone Network) connectivity, and adding advanced call control features such as auto attendants, call queues, music on hold, call forwarding and more. Whenever your users interact with a traditional telephone number, calls are facilitated by PSTN (Public Switched Telephone Network) voice calling. . For example, Location-Based Routing is only required for Direct Routing customers in geographic locations that do not allow toll bypass. By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. For more information, see Considerations for Teams Phone Mobile. Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. Service Numbers. You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. You want to use Microsoft-managed access to the PSTN. CCE will let you create a hybrid voice environment with an on-premises PSTN connection, and is required at this time for achieving what you want. Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235, Lync Server 2013 July 2015 Cumulative Update 5.0.8308.920. An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. Phone System with on-premises PSTN connectivity enables you to leverage Phone System (Cloud PBX) capabilities for your users. If you haven't already done so, configure the organization for Skype for Business hybrid. leverage your preferred wireless operator contracts and mobile numbers), Require connectivity in countries not covered by Teams Calling Plans, Operator Connect, or Teams Phone Mobile providers, Are subject to regulatory, compliance, or survivability requirements that dictate on-premises connectivity, Have an existing operator agreement they wish or need to maintain, Require connectivity in countries not covered by Microsoft Calling Plans, Operator Connect, or Teams Phone Mobile providers, Document your country/user/office locations, user counts, and their phone requirements, Understand whether there are existing service agreements or hardware that need to be maintained, Understand if there are regulatory or compliance requirements governing specific users or countries, Document each of the use cases within your organization and decide which PSTN connectivity solution would be best for each scenario. Phone System with your own PSTN carrier with Operator Connect, Phone System with your own PSTN mobile carrier with Teams Phone Mobile, Phone System with your own PSTN carrier with Direct Routing, A combination solution that uses Phone System with Calling Plan, Phone System with Operator Connect, and/or Phone System with Direct Routing. Teams Phone Mobile might be the right solution for your organization if: For information on the benefits and requirements of Teams Phone Mobile, and for links to carriers participating in this program, see Plan Teams Phone Mobile. Read this section if your organization is using Direct Routing at a location that doesn't allow toll bypass. Recently we received several questions around the requirements for Skype for Business S. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. This system must also reliably connect users across borders, while being compliant with local regulations. If necessary, assign the Teams license. You can use virtually any telephony carrier with Phone System. For more background information on hybrid deployments, see Plan hybrid connectivity between Skype for Business Server and Office 365. If you will be reusing the numbers, submit a porting request to your carrier. The basic steps are listed below. Cisco Calling Plans are ideal for these customers. For other scenarios, see Microsoft telephony solutions. When deploying a cloud-hosted service like Phone System with on-premises PSTN connectivity, you must keep the following in mind. Make sure users have been assigned a Teams license. If you have a PBX, you continue to use it to provide PSTN connectivity for the users you move to the cloud. You can configure dial plans for number translation at the trunk level to ensure interoperability with Session Border Controllers (SBCs). ). Enables you to use your own PSTN carrier by connecting your Session Border Controller(s) (SBC) to Phone System. The environment supports the following combinations: For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. The online configuration consists of: For more information, see Configure Direct Routing. When Teams first launched PSTN connectivity services, Direct Routing was the only option available to companies that wished to retain and integrate their existing carrier into the Teams ecosystem. Used together, auto attendants and call queues can easily route callers to the appropriate person or department in your organization. How to manage and configure emergency calling differs depending on your PSTN connectivity option. Azure Communication Services Calling SDKs can be used to add telephony and Public Switched Telephone Network access to your applications. With native unlimited and metered calling plans, and the option to Bring Your Own Carrier to the Zoom cloud, customers have an unprecedented range of connectivity options to the PSTN. This gives customers the ability to leverage existing provider relationships and premises hardware, while delivering powerful Webex Calling features to their users. Microsoft offers two paths to PSTN connectivity, and the question for organizations is which path is the best fit for their business. This article describes Public Switched Telephone Network (PSTN) considerations when upgrading to Teams. For Calling Plans, most of call routing is handled by the Microsoft Calling Plan infrastructure. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and . Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. BYOC via PREMISE PEERING By default, when you assign a Microsoft 365 or Office 365 license, Teams is enabled. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. Soon after, carriers began offering SIP trunking services as an alternative way to connect on-premises business phone systems to the public switched telephone network (PSTN). If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. -Carrier manages PSTN connectivity and SBCs. Which type of telephone number (subscriber or service) do I need? More info about Internet Explorer and Microsoft Edge, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, Enterprise Voice/Hybrid Voice Connectivity/Direct Routing, No, user object MUST be created in on-premises AD first, No, Microsoft Teams client is not supported with on-premises Skype for Business, No, Direct Routing is not supported with Skype for Business client, Skype for Business Server or Lync Server 2013, An Microsoft 365 or Office 365 organization, Hybrid connectivity configured between the Skype for Business Server and Skype for Business Online or Microsoft Teams tenant, Users who are enabled to make and receive Public Switched Telephone Network (PSTN) calls to and from the client. Country * Please selectUnited StatesUnited KingdomAustraliaCanadaFranceGermanyNetherlandsSpainSweden--------------Afghanistanland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaireBosnia and HerzegovinaBotswanaBouvet IslandBrazilBrit/Indian Ocean Terr.Brunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Dem. Before you can configure Phone System with on-premises PSTN connectivity and move users to Skype for Business Online, you must confirm that you have the following prerequisites in place: On-premises server versions. To learn about planning your deployment, see Plan Phone System with on-premises PSTN connectivity in Skype for Business Server. To successfully enable users for Phone System with on-premises PSTN connectivity, their SIP address must be in your own domain. If a hard reset is performed while the device is not at minimum firmware it will default to using PIN Authentication, which is not supported in Skype for Business Online. The policy will define emergency numbers and their associated routing destination. For more information, see What are dial plans?. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. Coverage in Greece, Poland, and the Asia Pacific region is coming soon. You must coordinate the move with either A) the port of that user's phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. - Every 1-2 weeks. For example: These businesses can pair Webex Calling with a local gateway so they can use virtually any PSTN provider around the world. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). For new users, such as a new hire, who will be enabled . For Operator Connect and Teams Phone Mobile, most of call routing is managed by the carrier. The PSTN uses circuit switching (or switching) for connecting calls. Enable users for Enterprise Voice online and Phone System Voicemail (performed using Remote PowerShell. Zoom Phone Premise Peering provides organizations with flexibility and seamless options to migrate their voice workloads to the cloud. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. For a complete list of Phone System features, see Here's what you get with Phone System. Phone System is Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. If you need basic information about upgrading to Teams, start here: When migrating your voice solution, there are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. Some of the sections in this article pertain to all organizations. Emergency calls are routed automatically to the Teams Phone Mobile carrier for a given number. Note: If necessary, you can choose to connect a supported Session Border Controller (SBC) through Azure direct routing for interoperability with third-party PBXs, analog devices, and other third-party telephony equipment supported by the SBC.
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