I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. Do I earn RewardCash for Google Pay transactions? Why do I need to use verification codes for my online transactions? We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Please check with your service provider for more details. If I am overseas, can I still use this service? You won't be able to complete the transaction. Each application must be at least HKD1,000. Scenario: payee/beneficiary account number/bill reference number with 8 or more digits. What happens when I change my device to a new model? That amount already includes all the applicable charges and no extra charge will be charged by the Bank. HSBC does require original documents for this, not copies. Internet Explorer: The URL address bar will turn green with the company and certificate issuer names displayed. What credit card instructions can I give using Personal Internet Banking? You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Google Chrome: The URL address bar will turn yellow and display the name of the company. HSBC Group | HSBC Bank plc 2017-2023. You might also consider removing all your cards by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile number. Offers registered on other channels such as PIB and over the phone will not be shown. How do I activate my Mobile Secure Key on my second mobile device? To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. One of the most widely used fraud prevention tools in card-not-present transactions is the Address Verification Service, or AVS. No. For example, if transferring RM245.00 to payee's account number 01234567890, please enter 789024500. When should I report lost and stolen credit card incidents? After registration, you can view your registration records in the "Registered" section under "Favourites". If you require a card reader device please give us a call. We use one-time passcodes to check it's you when you make some online purchases. If the addresses don't match, youll need to take your own and your childs documents to your local branch so we can update our records. You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. Transaction limit depends on the setting of the contactless terminal. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. Select the Send On Date when you would like to send the money. Alternatively, you can find, lock, or erase your device using Android Device Manager. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. If you have a permanent residential address, please also provide the permanent residential address proof. Then click Continue. Log on to Personal Internet Banking to tell us your new email address and any other updated personal information. No, following the launch of the Verification Code for Online Transaction service, using your password or personal details to authenticate transactions via the Visa Secure and Mastercard ID Check services have been discontinued. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. I've just updated my mobile number at a branch or on HSBC Online Banking. Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. There is not a "default" card setting in Samsung Pay. What happens if I enter the wrong verification code 3 times in a row? Bring the correct documents to your local HSBC branch. Take clear pictures of your ID documents and upload them. If your mobile phone number is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. If you made the payment and you're sure the transaction is genuine, reply "Y" or "Yes". 452 Fifth Avenue New York, NY 10018-3801 United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. You can check all your transactions made via Samsung Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? 2) Click "Add Card" and use the camera of your device to capture your card details, then enter other information manually when prompted. Security info is an alternate contact email address or phone number that you add to your account. Select 'Generate Security Code' at the bottom of the screen. Please report the loss to your telecommunication service provider immediately and ask them to suspend telecommunication services on your mobile phone. I applied for a personal credit card /personal loan through HSBC Branch / Call centre, can I also submit the document via online? The same handling fee will be charged for each instalment. Yes, additional cardholders can apply for Google Pay using their additional cards. It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. If you have any difficulty in repaying any amount outstanding under the Cash Credit Plan, you should notify us as soon as possible. Does the battery need replacing? To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. There are a few ways you can register or update your mobile number with us, depending on your card type. Call us as soon as you notice the problem and we'll investigate. 1. Are there different colours available? *** Include the outstanding balance of HKD20,000 and the total finance charge which is accrued daily and calculated at an interest rate of 2.65% per month (equivalent to an annualised percentage rate of 35.42% on purchase and 35.94% on cash advance) on the outstanding balance until it is fully paid. A Verification Code for Online Transaction is a security feature that we provide. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. A current driving licence from the UK or EU. If you need any help using one-time passcodes, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. No Verified by Visa/Mastercard ID Check is an important part of keeping you safe when using your card online so it isn't optional. if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. You can still use online banking, via browser only, if you don't use the Mobile Secure Key. If a retailer hasn't yet put the 3D Secure system in place, you may find your online payment is declined, even if there are no issues with your account or card. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. With "HSBC" displayed on the Security Device screen, press the green button again. To add your card to Google Pay, just complete the simple steps for your compatible device as below: 1) Open the Google Pay app on your device. I have previously registered an offer via another channel but I don't see the record in the "Registered" section under "Favourites". If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. If you choose to pay off the loan early, the loss may outweigh the gain as the amount of handling fee saved may not be enough to cover the relevant fees and charges for early repayment. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Can I still access my HSBC Malaysia Mobile Banking app if I'm a Security Device user? Transaction verification code. State Bank Of India. Australia BSB Number API Lookup. Occasionally, your device will prompt you to unlock your device for some of the transactions. * The outstanding balance of HKD20,000 is accrued from purchase only. Once your plastic card are reported loss, you will not be able to continue to use Apple Pay with this card. Copyright. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". All other outstanding credit card balance including card purchases and cash advances will be subject to the interest rates and finance charges as set out in the Tariff Guide. By continuing to browse this site, you give consent for cookies to be used. Please note that verification codes can only be resent twice per transaction. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. Wire receipts are available for up to two years in Personal Internet Banking. If you're not sure which code you should use, check with your recipient or with the bank directly. Can I have the Mobile Secure Key on multiple devices and generate security codes from all of them? Transactions via Apple Pay will be marked with APPLE PAY under the transaction details. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. If you would like to set up payroll account before applying for a credit card, please complete "Instruction Form for Setting Up/ Transfer of Salary Autopay". HSBC Premier cardholders can use their RewardCash up to three years after earning it. Carefully check the merchant details, amount and currency, as well as the date and time of the transaction, before replying. It will not affect the application process if you mistyped the application reference number. The first card you add to Google Pay app is your default card. What happens to my existing physical Security Device after I activate Mobile Secure Key? Pending transactions are subject to change until the final transaction amount has been processed and posted. Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit card are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. How do I register for the Verification Code for Online Transaction service? Punjab National Bank. No. You will have to input your email address as well as the OTP to confirm your payment. The file name should not: Where can I upload documents for a personal credit card application? 2.Enter Digital Secure key password. What should I do if I encounteran automatic terminal overseas that only accepts credit cards with a PIN? do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. For more information about the validity of RewardCash, you can refer to theRewardCash Programme Terms & Conditions. Other transactions do not qualify and these transactions include the following: (i) any unposted, cancelled or refunded transaction; (iv) Octopus AAVS (Octopus Automatic Add-Value Service); (v) withdrawal amount under a cash instalment plan and/or a cash credit plan; (vii) purchase and/or reload of stored value cards or e-Wallets; (viii) transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques); (ix) transaction at financial institutions (including purchase of merchandise and services from banks); You should apply at least 3 working days before the payment due date of the relevant eligible transaction. Go to 'Profile' and select 'Manage devices'. Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0 Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC - HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. If you input something in the wrong format, a message will appear on the screen to let you know. How can I know whether my application for HSBC PremierMastercardCredit Card is successful? Once you logged on, you will be able to view your credit card account transactions details (current and latest statements) as well as RewardCash earned, redeemed and expiry dates. All rights reserved. No. Scan your HSBC credit card information, or enter the details manually. We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. Yes, you can redeem RewardCash in HSBC Online Banking. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. You will receive a confirmation page listed the uploaded file name(s) of the document upon successfully upload. How can I pay the remaining balance? Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? If your phone is ever lost or stolen, you can easily find, lock, or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager). How do I set my HSBC credit card as the default card for Google Pay? We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). Can this be arranged? I can't visit a branch either. To enable the Android Device Manager, the bank suggest you to take these steps in advance: 1) Sign in to your Google account on your device in order to use the Android Device Manager, 2) Turn on the location access under Settings > Location, 3) Under Settings > Security > Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position, *Different device might have different setting menu. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. Once you reach the Additional security step, generate the. How long will it take to have the result? You'll need to restart the PIN set-up process by pressing the green button on your device. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. 3) Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay. If you change my device to a new model, you will need to add your card(s) to Google Pay app again. Some issuers will even add a "security code" label just under the three-digit number. Alternatively, you can use Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). This website is designed for use in the United Kingdom. For us to carry out these checks, retailers need to process your payment using a system called 3D Secure. You will use this 6 digit PIN to unlock the keypad whenever you want to use your Security Device. Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide. Otherwise, your eStatement will be sent to your designated email address protected by password. Are there any service charges for using the Verification Code for Online Transaction Service? If you have registered for a particular fund, you can also check its yield and price data. I already set up my Mobile Secure Key on 3 mobile devices. Which devices are compatible with Google Pay? Once the battery is low, the message "batt" will appear on the LCD screen of the Security Device. Apple Pay is a secure way to make payments. Howdo Iapplytomake an early repaymentonthe total outstanding amountof mySpending Instalment Plan? Apple Pay transactions are treated the same as the other credit card transactions and thus you can earn $1 RewardCash for every HKD250 you spend on Apple Pay. What should I do if I lose my mobile phone? * Devices supporting Samsung Pay may update from time to time. Can I receive a verification code when I am overseas? You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. If your Security Device was damaged on arrival, the replacement charge will be waived. We will send you an Acknowledgement Letter within 10 working days after receiving your request. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. b) Irregular Income Earner/Part-timer: latest 3 months bank book/statement/ eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 3 months salary slip. You should contact the retailer and ask if there's another way to pay. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. What information is shown on the "Expiry" page under "RewardCash summary"? Listening to what you have to say about services matters to us. Can I still use the RewardCash earned with my card via other channels? a laptop, tablet etc.) Will interest be charged on my Spending Instalment Plan? click here to close the unsupported browser notice, Contact us to deactivate Mobile Secure Key, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Follow HSBC Malaysia on Instagram This link will open in a new window, Online exclusive up to RM500 eVoucher of your choice, Tips on Personal Financing Payment Strategy, Learning to set financial goals, budget and repay deb, 5 reasons digital security devices are the best option for online banking, Generate security code in Mobile Secure Key, Call us and let us know how we can help you, Book appointment & find details on your nearest branch or ATM, Find answers to your queries and contact us for further help, or learn more about HSBCs Whistleblowing Channel, Careers, media, investor and corporate information, Huawei and Honor smartphones which do not support Google Play Store, In your HSBC Malaysia Mobile Banking app, select 'generate security code' at the bottom, and then 'log on code', Verify your identity by using either your 6-digit PIN or biometric authentication, then a security code will be generated, Enter the 6-digit security code to log on to online banking, Log on to online banking using either a password or security code generated by Mobile Secure Key, On the pay and transfer option, select the account you want to transfer from and the payee type, After adding all of the required payment information, you'll be asked for a security code for additional security. These changes are part of an industry-wide security improvements to make online purchases safer. What should I do if I dont have a password setup previously and lost my physical Security Device? Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. Our website doesn't support your browser so please upgrade. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). Can I cancel the document upload while it is in progress? Punjab And Sindh Bank. No, your Google Pay and your HSBC plastic card share the same card account. You may be asked to enter your credit card information again and use another verification code to complete the transaction. With "HSBC" displayed on the Security Device screen, press the green button again. or higher. When I am overseas, I was given a choice to select whether I would like to settle in the currency of the credit card or the foreign currency. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. The Monthly Instalment Amount is calculated by dividing the aggregate of the Loan and all the handling fees by the relevant number of instalments. To use it, you'll need to insert your debit or credit card into the device. Contactless payment transactions are processed through the same reliable payment network as EMV chip transactions. If you are an existing HSBC customer with payroll account in HSBC and hold a HK Permanent ID Card, NO supporting document is required. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Please ensure we have your correct mobile number. Your Samsung Pay will be cancelled together with the plastic card. It's easy to share your ideas, stay informed and join the conversation. For transactions that cannot be accepted by Apple Pay, please use your HSBC plastic card. You can upload maximum five files each time. The HSBC Liquidity Funds Portal on HSBCnet is a simple, secure, web-based tool for managing your holdings. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. Verify your mobile card by using the one-time verification code or calling our contact center. We will remind you when any of these saved offers are expiring in a week (except for offers that last shorter than 2 weeks). How do I set my HSBC credit card as the default card for Apple Pay? With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. Learn how to report a lost or stolen card. We recommend you wait until the transaction is processed and posted before disputing. For example, if your latest statement balance is HK$1000, after you make a cash payment of HK$500 and a Pay with RC offset of 300 RC, the amount due will be HK$200. For more details please read our Cookie Policy. New Zealand National Clearing Code (NCC) API Lookup. Do I need to pay an additional fee for applying for the HSBC Premier credit card? Sometimes, when I use the promotional "Pay with RC" redemption rate, the RewardCash amount that I can enter is always rounded down, such that I am not able to settle the statement or transaction balance in full. This additional level of verification has been designed to help protect you from card fraud, and make it harder for fraudsters to make payments without your knowledge. If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. The service helps make applications easier by allowing you to submit your supporting documents 24 hours a day, 7 days a week through the website or Personal Internet Banking. Will interest be charged on my Cash Instalment Plan? When I am adding my card, I have been prompted for a verification code via SMS. If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Scan your HSBC credit card information, or enter the details manually. If your application is approved, we'll send out your new credit card within3-5 working days. Press and hold the green button for 2 seconds to turn on your Security Device. Find out more about how you can start using the Mobile Secure Key. How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? Once you reach the Additional security step, generate the Transaction verification. The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. No Verified by Visa is an important part of keeping you safe when using your card online so it isn't optional. How would the Terms and Conditions of Set-off in theCredit Card Terms affect me? If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. How can I find the application reference number? You are reminded to remove all your cards in that device by selecting Remove Card after you tap onto the card. Unfortunately, we cannot accept birth certificates online. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank.