I will miss my weekly updated with Tracey you have been truly amazing and supportive. Planned improvements are different from the repairs you report to us when something isnt right in your home. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sam has been very professional and her communication has been brilliant. Replies to negative reviews in < 24 hours. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Largo FL 33777. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. We will chase your complaints to see if there's an update for you on these issues. The flat is lovely and we can't wait to move in. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 0000066584 00000 n We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. When they arrived, they started removing everything on my roof. Copyright Stonewater. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. trailer Submit a complaint and get your issue resolved. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. You can access MyHome on the web or via the MyHome app. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. I called Stonewater and they sent a supervisor out the next day. ), filed by Jason Coker. Bloody awful. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. hbbRc`b``3%E=@ These agencies . When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Give us a call, or request a free quote today. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. The easiest way to report your repair is via MyHome. The dryer is on the other end of my house. What is the complaints process? A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! He only tried to seal it and repaint. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! From start to finish, the agent who handled my move has been nothing but helpful. Great to hear your kind words about Gail. 0000003684 00000 n The Customer Complaint Panel who are they and what do they do? The only time stonewater will contact you is if you don't pay your rent ironic hey? So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Thank you, That's great! There was no instructions on how to read meter, even agent was not quite sure. Total mess of a company ! They did say they would fix the rafter, but as of today it has not been done. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. The house is absolutely beautiful in side and out !! Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. I ask where he was talking about, and he pointed toward the east side of my house. 155 0 obj <> endobj Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. They did a great job. I can't go out for long due to having to keep emptying bowls of water. Anyone can write a Trustpilot review. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. Efficient, professional, and overall a lovely personality which translated over the phone and via email. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. Hi Sarah. Replies to negative reviews in < 24 hours. (727) 582-3100. www.pcclb.com. This water leak has been happening since beginning of May! Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Thanks for your lovely feedback! The CCP will then meet and make their recommendations within 5 days of their meeting. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. FSS is committed to its customers! Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. 0000007295 00000 n You can access MyHome on the web or via the MyHome app. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. We'll be happy to hear from you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Enjoy your new home! For more information, visit our website at www.stonewater.org. By doing this, our aim is to deliver great customer experience as often as possible. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> 0000012248 00000 n If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Brilliant service very helpful very well spoken will go the extra mile to help me. FSS is committed to its customers! This form will not work unless you enable cookies. Is all ok now the painting has been done? If your home is under 12 months old, find out about how to report any defects and other useful information here. Stonewater Inc is currently rated 4.9 overall out of 5. This would have been a 5 star review however I found there was a lack of communication in my experience. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. 2023 Trustpilot A/S. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. All the family can say is ' shame on you Stonewater.'' Companies can ask for reviews via automatic invitations. I opened my attic staircase one day and noticed that it was extremely hot. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? Good bye. Im really great full and massive thank you for you both. startxref Amazing employee. 20 customer reviews of Stonewater Roofing. We also ensure all reviews are published without moderation. Thanks Kirsty. Suggested companies are based on peoples browsing tendencies. 0000066042 00000 n Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. We undertake some works throughout the year to keep where you live in good shape. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. I understand that the wait would have been frustrating. Stonewater Contractors LLC Contact Information. I'll make sure that Charlene knows this and also pass this on to her managers and team. My virtual Property inspection with Suzan was really efficient and easy. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Copyright Stonewater. Hello Mr Voysey. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! ~ Matt. Used them three times already. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Verification can help ensure real people write reviews about real companies. 0000007704 00000 n 7 Jun 2022. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. If you are an L&G customer your complaint will be handled in line with L&G processes. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! I'm dismayed to hear of our lack of response and the distress this is causing your family. I used A Stonewater Inc to remodel my bathroom. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. If youre not sure what to do, get in touch with us so we can help. I have lost things that can't be replaced. Julija assured an easy and smooth process. - Hani. Congratulations on your new home! This review was chosen algorithmically as the most valued customer feedback. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Family owned & operated. 0000006106 00000 n He is in his 50s and an alcoholic, what the hell are you playing at? Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Great to hear your kind words about the team. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Thanks for the review and feedback! Copyright Stonewater. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. In a few weeks a man came by to fix the mold. I would highly recommend them. After they evaluated the bathroom, it took 4 days later to get the bid. Stonewater is an extremely diverse company at all levels. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management.