written by Dont use them! As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. written by Really distressed.". The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. First get a text yesterday , passport out for delivery . Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. Do not get me wrong, in this house always is someone home. Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! Howcan TNT take three months to deliver a passport? The support documents are received today, which is 20 days after receiving the passport. ', In most cases travellers will depend on the flexibility of their booking. That would be worth knowing. Warefk158 "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. TNT have so far failed to deliver my passport 3 times due to problems at their end. If I could give zero stars I would. Was told it was coming today but when I checked it has now been moved to Monday.". passport i have contacted TNT and the passport office who have both said they will investigate ..we actually went to the house that my passport was suppposed to have been delivered to and the occupant said he had had no deliveries that day ..i'm actually fuming that a legal document like this can go missing all my details are on it its a huge GDPR beach if it gets into the wrong hands ..i have also reported it to the police not sure what can be done ..due to travel in 11 days its not the holiday im worried about it the fact my details are out there somewhere. TNT Reviews | Postal & Delivery Services | Review Centre The courier does not arrive on the designated delivery days. Not even sure if they actually knock on my door or not. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. WebYour Virtual Support Assistant FedEx: Hello, I'm the FedEx Virtual Assistant. Again, no one came or contacted me. This company doesn't have the security to work with important documents such as a Resident card. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. WebAfter going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being We also ensure all reviews are published without moderation. I even put a big house number on my front door with TNT written on it: a sort of Santa stop here thing! TNT is right, because using them blows up in your face! Explore in 3D: The dazzling crown that makes a king. TNT UK Reviews | Read Customer Service Reviews of tnt.co.uk FedEx Office - Provo, UT - 1774 N University Pkwy 84604 - Print THIS IS FRUSTRATING, written by States passport delivered 14/02/23. on 15/03/2021. please consider. TNT was due to deliver my brothers new passport from early March and we never received it. So far nobody has tried to contact me. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. in Wolverhampton collect from us regularly after each sale. First they tried to deliver my documents to the wrong address, so I had to reschedule. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. company number 03997482, registered in England and Wales. Welcome | USPS As if I havent! I had been in all day! Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Which goods are considered dangerous or hazardous goods? VideoOn board the worlds last surviving turntable ferry, I didnt think make-up was made for black girls, Why there is serious money in kitchen fumes. You should have reported it stolen days ago. Anyone can write a Trustpilot review. I was given a delivery by date, which was acceptable. Maciej S. - Central Connecticut State University School of This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. Takes ages to get through to them on line. Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. Rearranged deliveries that fail to arrive and the inability to talk to anyone is the repeated complaint. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Won't use again! This is called wilful negligence. TYNAO Can't even stay on hold. on 04/02/2021. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. ", Another said: "I have had three delivery dates and it hasn't turned up. Again, no one came or contacted me. This company are a joke , 03 automated call line can't speak to a person . The petition urges the Government to look into the deal and ask why the firm's apparent failures have not been looked into. Never felt so disrespected and mistreated by a professional company. TNT delivered to a neighbours' house 2 doors down, and didn't obtain a signature. written by On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. TNT lost my new passport - What to do As long as they have a letterbox they will post it. on 03/06/2019. WebReport a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of FedEx reports received over the last 24 hours by time of day. Blue British passports to return in March, AI chatbots 'may soon be more intelligent than us', Russia troop deaths hit 20,000 in five months - US, France May Day protests leave dozens of police injured, 'My wife and six children joined Kenya starvation cult', On board the worlds last surviving turntable ferry. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. delivery Your new passport will be sent to your Romanian address with the TNT express mail service once processing has been completed. I would give it zero stars if possible. TNT were due to collect a parcel from my home address and then deliver a replacement. TNT Reviews Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. JavaScript is disabled. AVForums.com is owned and operated by M2N Limited, Worst deliver company ever! Cant keep taking time of work when there is no guarantee anyone will arrive! on 30/10/2020, TERRIBLE SERVICE, JUST SURREAL! 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. ISSUES WITH COURIERS/RETAILERS: Delivery/return problems and how they were resolved Small Claims Court - Advice on next step to get my money owed awarded by the Court, Possible big problems with my bank account. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. Been on hold on the customer service phone line for nearly 3 hours yesterday. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Includes 5 waxes. Amanda.Poll But the reports on Trustpilot from people trying "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. We shouldnt have to have to go through all this to get our passports, though. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. WebDiscount not valid on the following products and services: finishing-only orders; digital, passport or mounted photo; self-service print, fax, scan, or shred; products provided by Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. TNT customer service is horrendous, some of the agents there are very rude. Some have even had their passport or application supporting documents lost by TNT.". I was travelling home from working away that day. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Got through on a chat line and they rearranged delivery for today, no one turned up again! I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. TNT lost my new passport - What to do? | AVForums Something_Different_2023 - Lemax Advertising Agency - Page 1 WebGeneral delivery information available from the auctioneer. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. WebDelivery Support TNT delivery services on behalf of His Majestys Passport Office, General Register Office and UK Visas and Immigration. TNT UK Reviews | Read Customer Service Reviews of tnt.co.uk The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. Tax Analysis Department. Very unprofessional, AVOID !! It takes over an hour to get through the queue on the phone. Passport and Marriage License Office Hours | Utah County Clerk Only in the rubbish bin, I have not looked for that message. I recently applied for a passport renewal and this was processed quickly by HM Passport Office. A similar thing happened when they were due to deliver the replacement parcel. And now I have to call begging for answers about something that wasn't my mistake. The next day, I get another text and email saying that they will deliver that day. Processing Time and Return of Passport This contact should be given to Royal mail . Someone has just done a review of TNT on trustpilot and all I can assume is its someone from their PR company because it says how wonderful they are! Your experience can help others make better choices. will hopefully give you some great answers that you find useful. I have never known such a useless, stupid, unhelpful, antiquated company. Its not a GDPR breach at all. Letter before Action - How long should I allow the company to respond? I waited for it the whole Friday. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. 67095491. This contact should be given to Royal mail . At 6pm the tracking status showed that at 4:10pm I was not at home. Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. Nothing delivered, "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Not sure there is a courier company I trust really. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. Passport application - return of supporting documents I tried everything, and no luck.. nasirjadoon Also my property has cameras so they have not attempted delivery at all. BrennaArnold149 None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. I need not have worried at all. FedEx He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. First get a text yesterday , passport out for delivery . TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". Tax Administration Policy Department. This tracks your activity using third party cookies. Can you tell me when my shipment will be delivered? Here are 8 tips for writing great reviews. Likes of TNT, Yodel etc I don't trust at all. Tried contacting TNT waited for over 1 hr to get through and not very helpful. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! Do they expect people to stay at their front door all day - no eating, no working, no shower? Cant get through to them on the phone. What should our next After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. We have already reported on the shambles at the DVLA. Could not tell me when to expect delivery and I'm still waiting. WebPassport problem Daughter (aged 16) applied for an adult passport. If the driver has not yet attempted delivery or if you do not have a re-delivery card, you shouldcontact us. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. written by For more information, feel free tocontact us. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. My passport has been stuck with the courier for ages Ive missed my holiday and I need to open bank accounts. Material: non tessuto TNT. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. Totally stress free. I've been waiting for my daughter's passport for several weeks now. Same issues the following day, but this time the bar code was for another address, not mine. FedEx sheaob1991 When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! I called the Shop that made me the delivery - they struggled half-day to contact them without result. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Do better!! I ended up paying extra to get the new one sent to me via RMSD and no issues whatsoever. I've been waiting for my daughter's passport for several weeks now. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. TNT delivered to a neighbours' house 2 doors down, and didn't obtain a signature. I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. Export Preview | Digital Logistics Capacity Assessments She finally received her lost passport several hours after she was due to fly to Egypt. Consignments may also attractsurchargesforadditional services. The driver did not request a signature or take a photo of the delivery. written by It comes after The Sun revealed how Brits with a new blue passport are being warned to check it before travelling, due to new rules in place. I still havent had a reply from the passport office even though I emailed them last weekend and should have had a reply within 72 hours. Track your item How do I prepare an international shipment? On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. I had been in all day! Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. Ive only just got over how stressed I was last weekend. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. ', It apologised for the delays and said that it was working with the Passport Office to resolve the problems. Additionalenhanced liabilitycan also be purchased. The whole process took a week and at the end of it it arrived via Royal Mail. TNT lost my new passport - What to do? | Page 3 TNT have been a complete let down on the delivery of a critical, time-sensitive package. If you haven't seen them by 16.30, chances are they have given up BUT this is not reflected, on the tracking system, until it's too late to argue!!