I completely agree with what you say, it happened the same to us. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. So basically, the cost would only be the difference between the two which would be less than 7, 000 dollars total price. I have an approved offer. My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. Please assist me in this matter. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. As you can see there are four on the list, so I wanted to see who was the best. The cheap weeks have horrible options for hotels (a weird amount of them are in China??) Not only is this included twice within the body of the contract, but it is also included in the summary outline which you initialed more than once. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. PHONE: 800-964-7246 (From Mexico) 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries) email: Accounting@VidaVacations.com Unsubscribe easily. Well to my dismay, I was scammed out of $7, 000 in that very meeting. They told us we would own for 100 years but the contract is different. The company offers real estate interests in 15 resorts in Mexico. Well guide you through the process. It is viewed as creative selling, although those who are on the receiving end of the scheme dont see it that way. Back in 2008 after completing radical stemcell surgery I went to a timeshare presentation at the Mayan in Nuevo Vallarta, I wanted the freedom of a place to relax but knew that there was a chance I would need the money more after all of my medical bills. Vida Vacations phone number +1 800 292 9446 1 0 Vida Vacations website www.vidavacations.com What is Vida Vacations's email addresses? Consumers want to see how a business took care of business. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. After we finished paying our downpayment I called to make a reservation that's when I was told I would have to use breakaway weeks to get a 2 bedroom, but I could not use breakaways at any Grand Mayan we would have to exchange to another resort. Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD To allow an example, I asked him to show me Lucerne Switzerland for August 2023. In the paperwork, there is no directions on how to donate these certificates to Make a Wish Foundation in order for us to get our certificate credits. +52 (322) 176-0660 (all other countries), Monday Friday: We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. Hi BBB: I followed up with Vida Vacations regarding this matter that all monies paid by me were applied to the previous contract (prior to the upgrade and revised contract) to pay in full the balance previously owed. without access at all to most states and lots of countries. Welcome to personalized travel perfected. Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. They are masters of deception and we need someone who has more knowledge of the situation. Also he already knew we where coming. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. They are as smooth as slick Willie in a snake suit. BBB Business Profiles generally cover a three-year reporting period. I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. The Customer Care Center is now open Monday to Friday 9 a.m. to 8 p.m. and Saturday 9 a.m. - 3 p.m. CST. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Then the started making ridiculous offers. Who knows if that is true either? No place in the contract does it say there are limits on where/when those weeks will be. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. Anyone who has been on a Mayan sales presentation in the last 10 years can attest to the fact that rental income is a huge part of their presentation. We went back to the resort today, Nov. 30th and requested our refund. These timeshare salespeople have not been honest with us! We accepted since they said it would only take 90 minutes. Thank you, you have successfully subscribed to our newsletter! He said to me, they are just promoting the resort for the next time visit. They cannot get away with this. If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access. Company Phone: +523222264000. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members. We are so upset that we trusted them and now realize we should not have. I was pressured to sign a contract, and i was also scammed, they never did what they promised. What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. Dear Reviewer63299, BBB is here to help. 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries). So we went back 2 days later and informed them we wanted the contract scheduled. The vida sales rep told me that this was not an issue at all, that we could easily sell our shell timeshare through a recommended broker for cash and that this was a plan that many of their members sucessfully used. We value your privacy. I want what was approved. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio PLEASE HELP AS I CAN FURNISH ALL PROOF OF DOCS and contact telephone numbers. Surely this post will be followed by a standard copy/paste comment from Alin Gines stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. So, thinking it was a good deal I bought it. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. Its horrible. We wish to retract the above post. Alex Offered exact same deal as sales force. We must do whatever it's in our hands to put finish to those thieves! The seller also wrote the rental rates on the sheets of paper that I took with me. My wife and I traded our Club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. This is not to be an indictment in anyway against Cirque, I've seen four of there shows, but do they really want to be associated a group that is doing what is so well documented here and other consumer forums? Another thing they sell you on is Vida Dollars. I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! We are supposed to get 10 certificates this year and an additional 10 certificates next year which could bring in $10,000 in 2 years. BBB Business Profiles are subject to change at any time. Great employee treatment: This class action brings suit under the Texas Securities Act (TSA) against a number of parties related to the Vida Longevity Fund, LP, established in 2010. Deb & Sara. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. Never being given a name. I implore anyone thinking about visiting this resort to stay away! They said that their concierge would handle everything, all reservations, with the exchange companies. We signed a new finance contract and paid a new down payment. Vida Vacations Accounting is standing by to help you with all billing inquiries. We are still trying to get the Mayan to issue a long overdue refund for selling a contract based on deceptive and fraudulent sales tactics. I was scammed too, 2 years ago, and it's been a nightmare for me. Be careful of Vida vacation Club in Mexico. We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. That being said and as stated in your contract, remember the company makes no representations regarding the market for vacation ownership rentals or resale, nor recommends buying this product for rentals, resale or investment. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. My new wife and I decided to honeymoon in Cancun and chose a week I had (via an unrelated travel club) at a place called Mayan Palace, one of several Vidanta locations in Mexico. Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. Too bad? They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. Upon checking in at the resort, my wife and I were approached to attend their t.s. I contacted Vidanta and requested help on the process to get a return email that states the following "Make a Wish Foundation & Vidanta Resorts are two separate and independent companies. So we find someone who IS telling us the truth and NOT charging ANYTHING until they produce and they refuse to deal with them. It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. They also sold us a suite in the Kingdom of the sun which is still under construction. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleazy and misleading. The resort employees (maids, restaurant workers, etc) are wonderful and go out of their way to help. We are committed to exposing them and bringing them. The free breakfast buffet and one-hour sales presentation turned into far more than that. Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. So think about it. Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. As I mentioned to you yesterday Vidas position will always be burdened with the actual truth. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. My mother and I traveled to Mexico to celebrate my graduation from college. Its sleazy. After much consideration we are asking for a nullification of contract and if this does not occur we will go into default before we make the first payment. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Want to know more or reserve your stay? BBB reports on known marketplace practices. So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. Hopefully, this helps someone save their money. My wife and I traded our club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. Shook My hand and written offer was stamped approved and initialed. We have visited the presentation of the company Vida Vacations. That is when the presentation began to focus in on our Club Intrawest property. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. We value your privacy. Fraud will invalidate a contract. We paid My Vacation Broker $299 in advance and in all these years we never got a rental. Another point of credibility was how they touted their association with Cirque du Soleil, they are number one in the world in what they do. I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. "The cup is made of red clay, with applied enamel on the surface that holds liquid inside. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing.