The store will not work correctly in the case when cookies are disabled. EGO POWER+ WARRANTY POLICY. Ego Power Plus | Complaints | Better Business Bureau Profile The phone call was quick and painless. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools Here I am.7-8 weeks later.without a lawn mower. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. website store locator. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. Battery charged, nothing jamming the head, it just stopped. After looking online it is apparently common for the string trimmer motors to just give out. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products.
EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. Chervon New Zealand
I wont buy another Ego product. JavaScript seems to be disabled in your browser. 27 0 obj
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var xmlHttp = new XMLHttpRequest(); What would you like to do? So beware if you try to take them up on their "5 year" year warranty. have purchased it from an authorised EGO Power+ Dealer. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Authorized Service Centers for Batteries? : r/egopowerplus - Reddit The battery & charger are kept in my house when the weather is cold. Impossible to get thru to customer service. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in
Find out how we combat fake reviews. EGO tools are backed by an industry leading 5-year warranty. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. Registering your product does not work. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. 2023 Trustpilot A/S. }; or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Don't waste your money. JavaScript seems to be disabled in your browser. So any non-AU supplied items have different prefix letters in the serial#! 2 weeks of on hold, nobody answers. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. After one season my EGO LM21355p lawnmower would not start. When my battery dies, I will park the mower and go with gas. If you are new here, please review posting/commenting guidelines below. Warranty for commercial use is 1
Full terms and conditions are available upon request. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Whoever is in quality control needs to be checked on. One had power, one did not. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. Don't buy their products. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. For some reason he asked for the serial number of the charger that came with it. For the best experience on our site, be sure to turn on Javascript in your browser. } I wish I never bought EGO product. EGO Power Plus - Home - Facebook Called back a second time and did not get through after another hour. What would you like to do? The #1 Rated Brand in Cordless Outdoor Power Equipment | EGO This warranty applies only to the original purchaser at retail and may not be transferred. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Plan on replacing it at the tune of $200-$500. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. Please allow up to 24 hours for your account to update before redeeming points. My wife just laughs at me even attempting to get a reply on the phone. We use dedicated people and clever technology to safeguard our platform. Just bought my first(and last) Ego. To redeem Insider Dollars, you must be opted in to one of email or mobile. Be the first to know about new products, innovations, and offers. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. That never happened. Outdoor Power Equipment Parts & Accessories. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Patented battery technology delivers gas power and performance plus longer run times. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU This warranty may also be further limited or voided as specifically detailed in the product Manual. Though everybody that I spoke to said "it's normal" to take this long. 14 0 obj
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Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. Basically no customer service. Called the warranty number on Thursday. Recently, my lawn mower decided to stop working. ago HotSarcasm More posts you may like r/BMWi3 Join Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). })(); No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Spent a fortune on various Ego tools and the chainsaw stopped working. }; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. How about answering the phone ! $1249. Check out EGOs incredible new Z6 Zero Turn Riding Mower. For the best experience on our site, be sure to turn on Javascript in your browser. Experience With EGO (Lawn Tools) Customer Support & Warranty
industry leading 3-year warranty. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. window.lazySizesConfig = window.lazySizesConfig || {};
than 30 days after the date of purchase. The store will not work correctly when cookies are disabled. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Try this for an hour. Free Delivery. So in summary -- The initial call with EGO was very good. && window.fetch Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. almost 2 months to get a battery to replace one that malfunctioned For customer service contact us toll-free at: 1-855-346-5656. EGO CHX5500E Professional 56 Volt Charger User Manual We're so confident in the performance of our tools that we offer professional users a 3-year warranty . Any action not timely filed shall be deemed waived. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below.
Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. All items listed on the packing list in the user manual of the mower must be
For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. We see that youre on the North America site but appear to be outside the U.S. and Canada. Zero customer care. The competitor is located in Australia; The following exclusions apply; . This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. (b) Online product registration and . Authorized EGO retailers are identified online at. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
For the best experience on our site, be sure to turn on Javascript in your browser. PDF WARRANTY - Lowe's After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. However it appears to take over 2 weeks just to ship the item. Scan this QR code to download the app now. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). Ive never had a a battery go bad from any other manufacturer. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . So I did.
","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Price: $6,999 kit with six 12.0Ah batteries and charger. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. This warranty is void if the product has been used for rental purpose. I need to put a small deposit down ($20) with Home Depot. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. One powerful man blessing himself in a midnight Easter service. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. $299. This machine is much heavier than a gas mower. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. return window.Promise call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. So just over 2 weeks later and I still haven't received it. The offer only applies to walk behind push and self-propelled mowers, it does not apply
The benefits to you given by this warranty are in
This warranty does not cover normal wear and tear, misuse
The message is very annoying. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. Defective product will receive free repair. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? support@egopowerplus.com.auPh New Zealand; 0508 000 346. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. Sign up to hear about new Commercial Series tools and innovations. I guess that means I have to take time from work. Be the first to know about new products and innovations. Customer Service is TERRIBLE! The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). They are so rude. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); function loadScript(src) { The returned mower can have signs of being used, but needs to be clean, free of debris, stains and
var js = document.createElement('script'); * For defects caused by material or manufacturing fault. Bought a string trimmer with battery, then an extra battery October 2022. } First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. 42 0 obj
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Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Email: support@egopowerplus.co.nz. The mower must be returned no later
100% satisfied with how EGO honors their warranty. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. When requesting warranty service, you must present the original dated sales receipt. Fast forward to now (April 2023) and while using the string trimmer it just stopped.
A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. We see that youre on the North America site but appear to be outside the U.S. and Canada. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. Archived post. Our batteries and chargers are backed by an
I hardly ever write reviews but feel compelled this time. They received the mower and the process began. Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Check out our library of quick how-to videos. This does not cover wear and tear. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. View Details. are excluded. I didn't have any way to see a status on my warranty claim. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Claims under the warranty must be made within the warranty term. They do not stand behind their products. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 '
Warranty. Companies can ask for reviews via automatic invitations. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Be the first to know about new products and innovations. This deposit is refundable when the repair service is deemed to be covered under warranty. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We also ensure all reviews are published without moderation. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Pulled out the powehead last weekend to do some trimming only to find it completely dead!
If you register your product, well have your information on file when you call us with a question, making the process even easier for you. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. This company obviously doesn't care about customer support ! xmlHttp.setRequestHeader('Content-Type', 'application/json'); what good is a 3-year battery warranty if i can't get a - Reddit Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments.
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