We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. You can do it online. I have Air Canada booked through EzAir for August. It has been like this for the last month now. Announcing Our 2023 Cruisers' Choice Award Winners! PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! It seems as though Princess has no say or control over EZAir. Click here to reload the page in order to enable certain features. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Luckily I check with the airline app for the latest flight time. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Two weeks ago I had a flight on AA changed 48hrs before the flight. What a concept, customer service actually doing their job! Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. I would rather be the one in control of my flights. Call 1800-PRINCESS and ask the rep. It took EzAir a couple of days to say there was a itinerary change. Restricted. no cash back). Then after pushing her further she said to call the main Princess number. Does anyone know the number for EZ Air that you call if you have any problems? Air Transportation: Same Day Late Arrival Protection. They are both correct. Announcing Our 2023 Cruisers' Choice Award Winners! By I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. Call center hours 24 hours, 7 days. I just talked to Princess & verified those numbers. . Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. By You can't use travel points to purchase your flights. An airline credit memo will be recorded minus applicable fees. I'm not sure whats up with Princess these days. I need answers - we leave in 9 days!!! The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Average wait. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). I had to check to make sure I hadnt posted this in my sleep! Nice 1 stop get home before midnight flights. The confirmation number that we were given doesn't work any more. Powered by Invision Community. And we love Air Canada. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Phone number to dial 800-774-6237. Travel Tips 13.5K subscribers We are onboard the Regal. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Kudos to your wife for not giving up and making them actually do their job. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship This type of last-minute problem is the very reason we always book a room in the departure city for the day before. This is just what I needed. Plus, you'll find a host of other exciting benefits: Anyone else been through this - what should I expect that Princess will do? Not that unusual especially now. Posted October 6, 2018. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. You may call us toll-free at 800-545-0008. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. They were of absolutely no help. What a huge hassle. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). Is there a different number to call once your out of the US? You should always check with the airline directly for any changes. If you leave next Monday then your flight should be ticketed. Was not going to get to FLL to embark. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. She said one minute then said it would fix itself eventually. Air payment is due on the date of the final cruise payment not at the time of air booking. Book flights, excursions, spa appointments, and more! Powered by Invision Community. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Air charges are non-refundable (e.g. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. 0. No fee until 45 days prior to departure. Powered by Invision Community. Allowed. Very important to have if needed using EZ Air. I do not believe you can contact Princess EZAir directly. We are dealing with the same thing with a Delta flight on May 29. Our flights for our May cruise changed on the United website in February. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. The ticketing request button was gone so I thought it had been ticketed. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. Since often posts are about problems with services I thought I would post about when it worked well. If your flight is cancelled or you. Changes are not permitted and will result in 100% cancellation fee. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! I check other private website for air flights and they are the same as Princess schedule. Within Australia, use 13 24 88. Plus, book flights now with no amount due until cruise final payment. Best time to dial 2pm. Yes, to change one way you have to change both. no cash back). Restricted. I have never been able to call them directly. Mark Inappropriate. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. In our case, Princess hasnt updated there flight schedule with the airline schedule. The fault is with the airline not informing others of there updated schedule. That's a mess. I have received notification from Air Canada each time. Dress Code and What to Pack for a Cruise. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. I just talked to Princess & verified those numbers. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Until they straighten out their internal messes I'm not going to book anything more through them. trbarton, January 21, 2019 in Princess Cruises. And I really wanted to get to Guernsey.). Go to flights then "Add / Modify Booking'". One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. After 3 hours on the phone with AA finally got a flight a day early that was workable. . Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. By Here are 3 reasons not to book cruise line air. Click here to reload the page in order to enable certain features. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. A week later it's til hasn't changed so I called united. I would love some advice and for someone to tell me this will all be ok!! Airlines are cancelling flights like never before. Business Incorporated: 4/7/1959. This is a dedicated phone number, not the Princess contract number. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Thanks for posting those numbers. I just discovered this isnt Princess fault. This definitely sounds like it could all be attributable to Delta scheduling. I recently used EZair for a Alaska cruise and land tour. This is what travel insurance is for. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Announcing Our 2023 Cruisers' Choice Award Winners! From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Until - suddenly - the original flight route was back. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Luckily I check with the airline app for the latest flight time. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. We booked EZair as we got in on the free gratuities and free air deal. 19952023, The Independent Traveler, Inc. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. #3. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. Ive tried it; thats why I was hoping someone had a direct number. By The numbers are also listed on your boarding pass. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Thanks for posting those numbers. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Click here to reload the page in order to enable certain features. Is there a different number to call once your out of the US? It's called In Route Assistance. Delta is a mess. I have never been able to call them directly. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Tom AF-1 12.4k March 4, 2007 Cincinnati. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Common Questions and Topics. If your flight is cancelled or you have a last minute emergency,how would you get through to them? And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! trbarton, December 30, 2016 in Princess Cruises. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. Air payment is due on the date of the final cruise payment not at the time of air booking. Lesson learned - you gotta really push back! On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. 1k. I demanded a supervisor and am still holding. Once you have clicked the Princess EZair . Their price is lower than the airlines,that's why I am asking. I tell you how it works and why it is a great servic. By Powered by Invision Community. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. So I called Princess and got no help just a response to wait for an email. I'm not sure whats up with Princess these days. Last minute emergency is what? Not that unusual especially now. We will now be paying for a flight we will not be. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Click here to reload the page in order to enable certain features. Restricted fares are non-refundable and must be paid in full at the time of booking. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. They will put you on hold while they call the EZ Air folks. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Click here to reload the page in order to enable certain features. I suspect that a lot of what @CineGraphicsays could very well be the case. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered?
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