Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. No. Woods Hole, MA Please call (508) 477-8600. If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. Are there any restrictions on my vehicle reservation? Passenger tickets are transferable among individuals who are eligible for the fare charged. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. There will be no one-year limitation on that ticket's validity. Are rental cars available at the mainland terminals? We also ask that customers practice social distancing when waiting to board or exit our ferries. you are agreeing to the Twitter Developer Agreement and Developer Policy. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. endstream endobj startxref The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. Here you will find applications and program information available If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Visit SteamshipAuthority.com/about/doing_business to view the latest work contracts, invitations for bids and awarded contracts. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." If all three of those criteria have changed, please call our Reservation Office for assistance. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. For more info, visit our Accessibility page. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. Yes. This cannot be done online. Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. Check out our 'Ways to Save' for residents page! Preview. According to the Steamship Authority, "Up to five transactions (one-way or . %%EOF The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. The Steamship Authority said IT workers are looking into the impact of the attack. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Traffic and noise is a problem across the Cape and Islands, he said, "but . %PDF-1.5 % 1. For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . Please consult the Customer Handbook for eligibility requirements. No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. Like. We have a house on island and take the Steamship fast boat to get to Nantucket. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Click Here. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. 99 0 obj <>stream What is the Authority's Preferred Space Reservation Program? Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. . Rich Saltzberg. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. . While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. Please read the instructions on how to apply for a senior citizen travel card. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. The Steamship Authority held a public contest to name two new ferries. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. Standby travel is available on the Nantucket route every day of the year. You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Please visitthePolicies, Forms & Informationpage for our Excursion Profile Application. 72-hour notice is required for groups of eight and larger. Customers making reservations online may print copies of their confirmations on their own printers. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. Yes. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. I have purchased individual passenger tickets at the regular fare. When service resumes, we will board vehicles in the order described in the Customer Handbook. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. For more information about our standby procedures, please click here. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. F-113 Effective January 4, 2023, Freight Tariff MDPU No. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Starting at 7:30 AM on . A customer who provides us with certain identifying information will be issued a Profile Account number. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . The reservations may be made in either your own name, or in another person's name. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. Does the Steamship Authority also carry motorcycles and other items? Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. Steamship Authority route code is 72. Do you offer lower excursion fares for Island Residents? In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. "The Authority. We can provide you with towing/pushing services, where an employee and a vehicle (such as a tow motor) tows or pushes your vehicle onto or off of a ferry at the time of the vessels loading or unloading. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. Tickets are valid 2 years from date of purchase. Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. Is there anything special I should do? Steamship Authority @SteamshipMA. Mar 12 . The Steamship Authority. May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. For these transferable reservations to remain valid, we must receive the transfer slip no later than May 15th of that year or thirty (30) days in advance of the scheduled departure of the first segment of the reservationeven if you decide to keep the reservation for your own use. Please contact the Group Sales office at groups@steamshipauthority.com to request an application. Do any passengers have priority in boarding the ferry? Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. (508) 457-5867 TTY, Union St & Water St For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. Who is eligible for the Steamship Authority's Headstart Reservation Program? Bourne Briefs. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. Please note that you cannot change your PIN. Sailing Schedule. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. When do Headstart reservations become available? If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. How do I change/obtain my password to log into my profile? While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. High winds cancel morning ferries. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. Visit our mobile site SteamshipAuthority.com for current parking status. From there, follow the instructions in this guide:eNews and Travel Alerts. 1 Cowdry Road If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. (If you dont remember your security code, you can request for it to be emailed to you.) . If you require this type of assistance, please contact us so we can discuss your particular situation and review what accommodations we can provide. Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. Please consult the Customer Handbook for eligibility requirements. For more information, check out the Reservation Openings page. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. 02568, 1 Seaview Ave Are there any restrictions on their use? We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. Preview. To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public.
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steamship authority cancellation policy 2023